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Sunset Ford
St. Louis, MO
6,127 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 6,127 reviews
November 04, 2022
Jenn and Neil are the reasons why I choose to continue coming back to sunset ford. These two are hands down the backbone to keeping this operation going strong! coming back to sunset ford. These two are hands down the backbone to keeping this operation going strong! More
by astratma91
Verified Customer
November 03, 2022
My family has purchased a great number of vehicles from Sunset Ford, but this will be the last. I received terrible service. I am very disappointed from beginning to the end. Sunset Ford, but this will be the last. I received terrible service. I am very disappointed from beginning to the end. More
by MWILSON203
Employees Worked With
Look at my service report
November 01, 2022
It was a easy buy. Only had minor damage when I picked it up. Sunset said they fix when parts come in. I hope! Only had minor damage when I picked it up. Sunset said they fix when parts come in. I hope! More
by bevoperle
Employees Worked With
October 31, 2022
Great experience this time getting my oil change changed. Customer service was good and the maintenance work appeared to all be completed Customer service was good and the maintenance work appeared to all be completed More
by KOWEMAI
Employees Worked With
October 30, 2022
Really nice service center run by well qualified and decent human beings. That's good enough for me. decent human beings. That's good enough for me. More
by Bobcarr0846
Employees Worked With
October 30, 2022
Bought a new 2015 Explorer loaded with extras; about 40 k. The buying process went ok. What spoiled the experience was the after sale extended warranties. I sat with a different guy , listened to his k. The buying process went ok. What spoiled the experience was the after sale extended warranties. I sat with a different guy , listened to his pitch on a number of after market, offered by third party sources (not Ford or Sunset). I initially agreed to some and asked if I could change my mind with a day or two and he said “no problem. He ran payment on my credit card. I went home and read over the brochures. The very next morning, by 9 am I called the guy selling the extra warranty plans and told him I decided to not go through with any of them. The car sale and after market warranty plans took place on a Friday afternoon. He said he would take care of canceling the sale. It took numerous phone calls, different excuses and almost 2 months to get a credit for the third party warranties and then only with a threat of going to management It REALLY soured me on Sunset Ford. I told myself then I would not buy another car from Sunset. Too bad because other than the warranty issue the deal was ok. John Hesser. More
by Johnhesser
Employees Worked With
October 30, 2022
Everyone was very friendly and helpful! My questions were answered and the waiting room was very clean. My questions were answered and the waiting room was very clean. More
by CHIPHOENER
Employees Worked With
October 30, 2022
Helpful, easy to deal with. Looked at several cars, Corey was very patient. Would recommend. Looked at several cars, Corey was very patient. Would recommend. More
by DrunkenSherpa
Employees Worked With
October 30, 2022
Keith was super patient with me as I had no clue what I had wanted when I found out my original car wasn’t going to make it far. We made plans to meet in two days, it gave me time to research some of the c had wanted when I found out my original car wasn’t going to make it far. We made plans to meet in two days, it gave me time to research some of the cars that were available so I had somewhat of an idea when Friday came around. Luckily, Keith kinda worked backwards than normal and had offered me the car I already had an idea for, and even found it in another color since my partner wasn’t a fan of the white. Everyone was very kind and worked with us patiently and gave us what we asked for, I didn’t feel pressured not once which was my initial worry. Thank you again :) More
by Michelle W.
Employees Worked With
Other Employees :
Howard Wood
October 29, 2022
Sunset Ford gave me price protection on the vehicle I ordered 8 months earlier. Tony was super knowledgeable during the ordering process and did a great job keeping me informed of during the waiting peri ordered 8 months earlier. Tony was super knowledgeable during the ordering process and did a great job keeping me informed of during the waiting period. More
by jolliges91
Employees Worked With
