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Sunset Ford

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.8
6,134 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,134 reviews

February 17, 2025

Don't buy anything fron Sunset Ford or any of their orther dealership. They are very unethical. I called to get an appoint for a recall and they stated that they will only do it if I have other servi More

by wfwhelan4g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not sure who it was but it was male
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Feb 18, 2025 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. - Jennifer Hall 314-467-1228 or jhall@sunsetford.com

Feb 18, 2025 -

wfwhelan4g responded

What good is it to talk to you since you all are unethechical. Some how I feel Sunset will figure out away to exhort me again if I want a recal done on my ford. You all are very unethical..

Feb 18, 2025 -

Sunset Ford responded

It is not our company policy to require a recall performed with additional services, so although that might have been stated, we don't have a way to track that down to the employee without additional details from you. Regardless, to ensure staff has correct information, we have addressed this with our entire team today to ensure staff is on the same page as management. So, if you would like to schedule an appointment, you are welcome to try calling again and booking without disclosing your information here with us, or we are happy to personally help you. We can't operate a business for 113 years if our business ethics were not in order. Somewhere I am sure staff misunderstood what our posted processes was, but we are here to help. Let us know. Thank you.

Feb 19, 2025 -

wfwhelan4g responded

I call Sunset Ford on Mondy 2/17/2025 afternoon.. He did not take any info from me except what recall was it. he was to busy extorting me and did not want a record of this call so he did not put me in the database.. This was the 1st time I used Sunset ford and last. I question him on this and he stated that is the only way he would schedule appoint if I would sign up for other services or otherwise Sunset ford would not do the recall.I told hime I woul report this to ford which I did. He didn't care. Ford found me a dealership that I was able to make the appoint o do the recall. Why would i want to talk to Sunset when they are unethical.

Feb 19, 2025 -

Sunset Ford responded

We understand your frustrations, we are just trying to help get to the bottom of this and better understand which of our staff members are not following company processes. If you provide us with the phone number you called from, our management team would be able to listen to the call and directly educate the proper staff on our scheduling process. As mentioned, it has been re-discussed with everyone what we can schedule, but we do always like getting to the root cause. Feel free to provide us your phone number and we would be happy to ensure future guests are correctly scheduled. Thank you.

February 17, 2025

Fast, accommodating dealer. We have been looking for a new Maverick for a while and Sunset came through with a smile! More

by kevdougful
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Sunset Ford responded

Thank you for taking the time to share this and congratulations on your purchase! It was such a pleasure working with you, and we wish you all the best. Come back to see us!

February 16, 2025

"Don't close the deal til Sunset" is more relevant now than ever! The dealership's service department is ready, willing, and able to deliver an exceptional encounter for everyone. Nick Ellison and the pro More

by dp22146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team enjoyed having you here, and we hope to see you again!

February 15, 2025

Nick brings his expertise, phenomenal customer service, and great attitude to each customer interaction! I value his perspective and advice. He’s friendly, knowledgeable and provides good communication as More

by angburton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Sunset Ford responded

Thank you so much for the outstanding review and recommendation! It was such a pleasure working with you and we hope to see you again.

February 13, 2025

I knew what car I wanted and Chad made it happen! Both Chad and Jeff made the entire process extremely easy. I will definitely be asking for them again in the future! Thank you Sunset Ford!! More

by ally.mcclung
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Morber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Sunset Ford responded

Thank you so much for the outstanding review and your business! Our team truly enjoyed working with you. Come back to see us!

February 12, 2025

Leah did a great job of getting my Jeep taken care of in a timely manner. More

by timstewart1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Sunset Ford responded

Thank you so much for the great review!

February 09, 2025

Sold my convertible in the fall with the intention of getting a new one in the spring of 2025. Found out my wife was pregnant so the Mustang is on hold and I traded my daily in for a new escape. Mike was More

by brandon_hampton2008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Sunset Ford responded

Thank you so much for sharing, and congratulations on the new vehicle and the baby! We wish you and your family all the best, and we're here for any future needs!

February 08, 2025

The whole car buying experience was great. Everything went smooth and there was no surprises great bunch of people. More

by Ronshrable9611
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Sunset Ford responded

Congratulations on your purchase! Our team truly enjoyed working with you and we wish you many happy miles. Enjoy your new vehicle, we hope to see you again!

February 07, 2025

Dan was friendly, helpful, and not pushy. Was patient while we considered several cars before committing. Sunset was motivated to make a deal and easy about changing the way it needed to go More

by Betsy.Panke
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Johannessen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! Our team enjoyed having you here, and we wish you many happy and safe miles. Come back to see us!

February 04, 2025

Cory is a great salesman. He works with you and makes sure you get what you want. He cares about his customers. More

by Heatherdianne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Sunset Ford responded

Congratulations on your purchase! Working with you was such a pleasure, and our team wishes you many happy miles. Thank you for choosing Sunset Ford!

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