Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Sunset Ford

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.7
5,789 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
Contact Dealership
View Awards

11700 Gravois Rd

St. Louis, MO

63127

Directions

By Type

Showing 5,789 reviews

October 21, 2021

Great service .. great salesman .. was smooth transaction will buy from sunset again .. we are small plumbing company More

by SPLODZIEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2021 -

Sunset Ford responded

Thank you so much for the great review! We enjoyed working with you, and we are here for any future needs you or your business have!

Helpful
October 21, 2021

They were extremely helpful considering I was over 200 miles away contact with the service department I felt they wanted to help me out and quick service More

by rvepperly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope, Tailor Barnes, Richard Saggio
Report | Print
Oct 22, 2021 -

Sunset Ford responded

We appreciate the great review and your business! Our team is here for any future needs!

Helpful
October 21, 2021

Price quote for the repair was the price charged. Initially the wrong parts were ordered a phone conversation cleared up the issue. Business done the right way More

by Servicefitter562
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Report | Print
Oct 22, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Come back and see us!

Helpful
October 21, 2021

Keith was super nice and friendly. Super easy to work with and got me into the truck I wanted and NEEDED. Will be back to do more business in the future More

by 15.christensen.jacob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2021 -

Sunset Ford responded

Congratulations on the purchase of your purchase! Our team enjoyed working with you, and we are so happy to hear that our team helped you. We wish you many happy miles, come back and see us!

Helpful
October 21, 2021

Usually very responsive, explains what needs to be done each time of service. No issues getting in for service. More

by DANDTSHEP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! We appreciated the chance to work with you, and we look forward to your next visit!

Helpful
October 21, 2021

Tony Pizzella was great to work with and made everything very simple. He was great at explaining my options. Thanks Tony More

by Seant314
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Sunset Ford responded

Congratulations on your purchase! It was truly a pleasure working with you, and we can't thank you enough for the chance to earn your business. We wish you many happy miles, come on back and see us!

Helpful
October 20, 2021

Good friendly stuff, needs all services men to be more knowledgeable than only the 65 years old advisor, who is the best when we got leak in their accomplishments of recall they didn’t able to do the reca More

by Dr.saad2006
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Sunset Ford responded

We are sorry to hear that you were not completely satisfied with your experience with us and you make a good point. It is our interest to have everyone as capable as each other and be the best at what we do, so sorry that was not conveyed. If you would like to discuss this further, please reach out at your convenience. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

Helpful
October 19, 2021

I brought my Edge in for a recall. The service was great and fast. Thanks. More

by duepman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Report | Print
Oct 20, 2021 -

Sunset Ford responded

Thank you so much for the great review! We appreciated the chance to work with you, and we are here for any future needs!

Helpful
October 19, 2021

I like how they take the time and explain everything to us about our vehicle. More

by tbigdogg1964199804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Report | Print
Oct 20, 2021 -

Sunset Ford responded

Thank you so much for sharing his! It was wonderful working with you, and our team looks forward to your next visit!

Helpful
October 18, 2021

Pete Heutel responded to my email via the dealership website in a most timely manner that resulted in expediting the resolution to the issue that I'd contacted him about. More

by lhdigiart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2021 -

Sunset Ford responded

We appreciate you taking the time to share this with us! Our team strives to take care of every customer, and we wish you all the best. Please let us know if there is anything more we can do for you!

Oct 19, 2021 -

lhdigiart responded

My appointment was scheduled about a month or so in advance . . . please make sure that when parts need to ordered that they're ordered in a timely manner, i.e., before the appointment date.

Helpful
1
...
185
186
187
...
579