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Sunset Ford

St. Louis, MO

4.8
6,166 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,166 reviews

August 21, 2021

Vehicle is always ready when promised. The staff always is friendly and helpful. An attempt is made to get cars serviced as soon as possible after request More

by JGADELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
Aug 23, 2021 -

Sunset Ford responded

We appreciate the great review! Our team looks forward to your next visit!

August 21, 2021

I purchased my first vehicle from Keith Boerding approximately 20 years ago. Three vehicles later and the newest being the 2021 Bronco, Keith has always been honest, professional and trustworthy. More

by Gretchen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review and your repeat business. It is always a pleasure working with you, and we are so excited for you and your new Bronco. We hope you enjoy it for many years. See you next time!

August 20, 2021

One hour oil change when you arrive very early, first in line. I am not sure about any extended service needs. Door oily, steering wheel oily and windshield where sticker placed, which smudged off text and More

by lhman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Sidberry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite, Mike Konersmann, Lonnie Pope, Doug Bauer, Sean Johns , Sydney Smith
Aug 24, 2021 -

Sunset Ford responded

We appreciate the feedback on your recent experience, and we can’t thank you enough for your repeat business. Our team strives to provide 5-star service every time, and we apologize for the issues you had. We hope to have the opportunity to work with you again. If you would like to discuss this further, please reach out at any time. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

August 20, 2021

this was the easier and most pleasant experience buying a car that I have had in a long, long time. Jim was awesome very professional and easy to work with. The folks in the finance office were great as we More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team truly enjoyed working with you, and we appreciate your business. Come back and see us!

August 20, 2021

Always friendly and keep me up to date as to what is going on with my vehicle. Repairs done correctly the first time! One of the best service departments around! More

by Matthx2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Aug 23, 2021 -

Sunset Ford responded

We appreciate you sharing this and your repeat business. Our team wishes you all the best, and we will see you next time!

August 20, 2021

Great experience ! I usually dread buying a car but between Cory in sales all the way to financing it was painless. I live my new (used) Explorer and plan to keep it for many years! More

by LAEDNEY220
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Sunset Ford responded

Thank you for the great review, and congrats on your purchase! We are happy to hear that you enjoyed your experience and were provided the service you deserved. Enjoy your Explorer!

August 19, 2021

I was a first time car buyer and it was so much less stressful than I had imagined thanks to Blake and everyone else who helped me. Best experience I could have asked for! All of my questions were answe More

by Emily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Schrijver, Blake Balkenbush
Aug 20, 2021 -

Sunset Ford responded

Congratulations on your purchase, Emily, and welcome to the family! We are so happy to hear that our team made your first car buying experience top-notch, and we appreciated the chance to earn your business. We wish you the best. Come back and see us!

August 19, 2021

Got in right away, no waiting. Car ready at time promised. Lonnie was great explaining all aspects any very cheerful, too! Will be back for sure. More

by JIMALFERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Aug 20, 2021 -

Sunset Ford responded

Thank you for sharing this with us! Our team looks forward to your next visit!

August 19, 2021

What a fabulous experience working with Corey! Very professional and painless experience.. I would definitely use him again! I am very happy with my purchase! More

by Laedney220
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Sunset Ford responded

Thank you for taking the time to leave us a review! Our team truly enjoyed having you here, and we are so pleased that you found a great vehicle. We wish you many happy miles. See you next time!

August 18, 2021

Great dealership, sales and service! I always bought my trucks and have had them serviced at Dave Sinclair Ford. I bought my New 2020 F-150 from Sunset and have always had great experiences with the servic More

by John Maleas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite, Doug Bauer
Aug 19, 2021 -

Sunset Ford responded

Thank you so much for the great review, John! Our team enjoyed having you here, and we look forward to your next visit!

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