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Sunset Ford

St. Louis, MO

4.8
6,151 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,151 reviews

October 27, 2020

I had a great experience here, the salesman were very friendly and helpful with everything I needed. Keith made sure all of my questions we’re answered and helps me get my car into service when it is nee More

by Charp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Sunset Ford responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford!

October 26, 2020

We used Costco buying process and it was easy and hassle free. Cory was good to work with and got me the car with the features I wanted. More

by stephie0625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us, and we hope you are enjoying your new vehicle. Thank you for choosing Sunset Ford. We hope to work with you again!

October 26, 2020

Very professional . We were treated great !Fair offer on Very professional . We were treated great ! Fair offer on trade in and price on new vehicle . Jim was outstanding! We are very pleased Thank you More

by scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Schrijver, Jim Evans
Oct 28, 2020 -

Sunset Ford responded

Thank you so much for sharing your experience with us, and congrats on your new vehicle! Our team enjoyed having you here, and we are so happy to hear that you received the top-notch service you deserved. We wish you many happy, safe miles. Thank you for choosing Sunset Ford!

October 26, 2020

I was treated Great! Got a great car for a fair price. Thanks Big time, Salesman Jim Wagstaff was great. Jim was very helpful, and prompt. He was quick to call and provided me with great information. More

by Greg Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant
Oct 28, 2020 -

Sunset Ford responded

It's great to hear that Jim and the team provided you with excellent service, and we appreciate you sharing your experience with us. Our team enjoyed having you here, and we hope you are enjoying your vehicle. Thank you for your business. Come back and see us!

October 25, 2020

Very happy with location and selection of vehicles. Was able to test drive several and easy to make up mind. (PS. Your format below makes it easy to confuse rating/stars. Had to go back to give EXCELLENT More

by shoosyq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Sunset Ford responded

Thank you for the review and feedback. We appreciate your business and look forward to working with you again!

October 23, 2020

Jim Wagstaff was straightforward and answered any questionsI had directly. The transparency took alot of stress off of purchasing a vehicle and made it an enjoyable experience. More

by Bill83026
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant
Oct 26, 2020 -

Sunset Ford responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset!

October 23, 2020

25 words is not enough to explain all the issues. So I will summarize. Unattenative, rude, prolonged work, poor work. 1st time Ford, last time. More

by silentknight
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brett Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
Oct 27, 2020 -

Sunset Ford responded

We are disappointed to see that you left with this experience, and we do apologize. Please know that at Sunset Ford, we aim to provide each customer with the top-notch service they deserve. Our General Manager, Pete Heutel, would like to speak with you to get some additional information and address any concerns. Please contact him at 314-467-1148 or at pheutel@sunsetford.com.

October 23, 2020

Working with Mike was truly an enjoyable experience. He went above and beyond to make sure that all of my concerns were addressed and honestly answered. More

by karenlburger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Oct 26, 2020 -

Sunset Ford responded

We really appreciate your feedback! It is great to hear our staff took such great care of you, and we hope to see you here again!

October 23, 2020

I just purchased a 2020 F-150 XLT from Sunset. The salesperson, Cory Pupillo was great! He was considerate and gave me and my wife "room to breath" to discuss the truck we decided to buy. Afterwards, More

by Rick McGee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

October 22, 2020

Mike Sensmeyer is awesome. I had a check engine light on and was told by another auto shop I would require two new turbos for my F-150. I called Mike and he recommended they take a look because it could ver More

by derekb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Sunset Ford responded

Thank you for sharing this with us! We are so happy to hear that Mike took care of you, and we appreciated that you gave our team the chance to earn your business. Thank you for choosing Sunset Ford. We will see you next time!

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