Sunset Ford

Fantastic people and prices! Jim Wagstaff and Jason Schrijver at Sunset Ford were honest, upfront, and courteous. They helped get us into the exact car we were looking for at a g Jim Wagstaff and Jason Schrijver at Sunset Ford were honest, upfront, and courteous. They helped get us into the exact car we were looking for at a great price and helped us with a trade that we had been given problems with at other dealerships. Can't say enough good things about the service Jim and Jason provided! More

Excellent, quick, no hassle, would absolutely return again. After struggling to either 1)work with a decent salesperson or 2)actually get a response from an online inquiry at OTHER dealerships I am so glad I ca After struggling to either 1)work with a decent salesperson or 2)actually get a response from an online inquiry at OTHER dealerships I am so glad I called Sunset. I looked up John Wesley on their website and called him direct with a pre-owned vehicle I was interested in. I felt he was honest about their cost in the car and we were able to come to an amicable price over the phone (I told him I was ready to buy that day). He handed me off to Mike Geraghty who verified info on the vehicle and we set an appointment. Mike had the car spotless (looked NEW!) and ready to go. He noticed there were a couple nicks near the door and touched them up for us while in F&I office. Super laid back, very respectful of us, our questions, and our time. Worked with Treff in F&I who was a quick, accurate professional. All-in-all from appointment arrival to out-the-door was just under 2 hours. I will continue to recommend anyone who asks about a used vehicle to see Mike and team at Sunset. Thanks, guys! More

Excellent, No pressure Dealership After researching vehicles and local dealerships for over a month I settled on purchasing from Sunset Ford. I visited Sunset Ford for an initial test After researching vehicles and local dealerships for over a month I settled on purchasing from Sunset Ford. I visited Sunset Ford for an initial test drive and worked with Tim Stewart. There was a no pressure atmosphere at Sunset Ford. I was able to do a test drive and get information without having the high pressure sales pitch. At other dealerships I felt that I was having constant car sales games played. At Sunset I was given an upfront and competitive price with an easy process. I’d recommend Sunset to anyone looking to buy a car and would highly recommend working with Tim Stewart. More

Expected better Customer Service My experience started out as average. I was expecting an impersonal interaction from someone trying to sell me more than what I wanted, and that's wha My experience started out as average. I was expecting an impersonal interaction from someone trying to sell me more than what I wanted, and that's what I got. I was in a bit of a predicament and needed something inexpensive that I hope will last 2-3 years. My budget was around 5-6k so I wasn't expecting to get the most attention. Again that's exactly what happened. I decided on an '05 SUV with 147000 miles on it. I figured they wouldn't provide any kind of warranty and they didn't. I asked for a 30 day and they declined. So 20 days later I'm driving around town with the family and the car dies-not once but twice. I was able to restart it each time and make it home but figured I should get it looked at. I called Sunset first explaining the situation in the hope that they would at least check it out no charge but I would pay any work since I decided to buy it "As Is". But after dropping 6 Grand on it they wouldn't even comp the diagnostic test. I took it in anyway because the problem wasn't going to just go away. Was told it would probably be ready that day. It was not and didn't even get a call. I had to call them at the end of the day as their mechanics were leaving around 430 and they said they hadn't even looked at it and they would the next day. Well surprise, surprise they didn't do it the next day either and again I had to be the one to call them for an update. Same story day 3 but at that point they said someone was on it after I told them not to touch it and I'd take it somewhere else. At this point they can't find the problem so for all I know I just invested thousands into this car with a major problem, can't get Suntrip to pay for a $100 diagnostics that should have been run before selling it and can't get a straight answer on a timetable. Obviously there are risks with buying anything as is, which I accept, but if you're a company that claims to have great service, these are the scenarios that prove or disprove that claim. Anyone is going to have great guest services when both parties get what they want but Sunset has proven to be undeserving of any such claim. If you're looking for good service during and after the sale I can't recommend Sunset. They'll only offer to help if it's included in the contract and they don't stand by all of their vehicles. Good job Sunset on saving $100. More

Incredibly helpful and unbelievable service people helped! This place has such a welcoming environment with the most friendly and helpful staff that you will ever encounter! The service was absolutely amazing! This place has such a welcoming environment with the most friendly and helpful staff that you will ever encounter! The service was absolutely amazing! Larry and Jason were two of the most friendly people! More

Knowledgeable staff Keith, our salesman, was informed, professional and made my husband and I feel very comfortable. He was able to answer our questions thoroughly. Keith, our salesman, was informed, professional and made my husband and I feel very comfortable. He was able to answer our questions thoroughly. Jason has the hard job, (paperwork, ugh!) but made it enjoyable. Quick and thorough. We like Sunset Ford, and is always the first place we go when thinking of another car. More

Our fourth car purchased from Suset Ford Cory Pupillo was patient with us as we asked numerous questions on the new car features. Tim Stewart was extremely helpful setting up the technical fe Cory Pupillo was patient with us as we asked numerous questions on the new car features. Tim Stewart was extremely helpful setting up the technical features on our new car! We were still setting up when they locked the doors! Thanks for staying with us! Treff LaPlant had our financial process done in short order. A great team! More

Great! Dan was very helpful. He was not pushy. He was very patient. I would recommend him. We met him on the same day that we bought it. Dan was very helpful. He was not pushy. He was very patient. I would recommend him. We met him on the same day that we bought it. More

Great experience from beginning to end! My family and I were looking for a car for our teen and really had no commitment as to what type of car. We just wanted a safe, reliable car. We vis My family and I were looking for a car for our teen and really had no commitment as to what type of car. We just wanted a safe, reliable car. We visited Sunset as we have had great experiences over the past 20 years when buying a new truck. After visiting the competition, we went straight back to Sunset. The draw was not only loyalty but the salesman, Tim Stewart, made us feel like a friend. He was very personable and patient as we looked at many different cars. Then Treff found us financing we couldn't argue with. Thanks to you both for all your help! Oh, and Treff is the best! BUT, so is Tim! More

Great service Jim made the process super easy. He was honest and upfront not a pushy salesman at all. I appreciate that very much. I told him what I wanted to spend Jim made the process super easy. He was honest and upfront not a pushy salesman at all. I appreciate that very much. I told him what I wanted to spend and he made a fair offer. It was a quick easy process and I will definitely recommend Jim and sunset to friends and family. More