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Sunset Ford

St. Louis, MO

4.8
6,102 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,102 reviews

March 03, 2017

Great service I was looking for a used truck and Jim was a great help. I was able to test drive 2 trucks until I found the one I liked and Jim was awesome the enti More

by Statue99
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Schrijver
Mar 06, 2017 -

Sunset Ford responded

Thank you so much for taking the time to leave us a review! It is great to hear that Jim and Jason provided you with outstanding service, and we appreciated the opportunity to earn your business. We always strive to help each and every customer find the perfect car for their needs and budget. Our team enjoyed having you here and we all hope to work with you again. Thank you for choosing Sunset Ford, enjoy your truck!

March 02, 2017

Salesman doesn't listen to customers I bought 44-5 cars from salesman Larry B. and he kept showing me 2016 cars after I told him several times that I only was interested in 2017 models. More

by Not Happy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Burchardt
Mar 04, 2017 -

Sunset Ford responded

I'm very sorry to hear about this & apologize that we didn't listen to your requests to provide the information you wanted. If you have a moment, I would like to discuss your experience so I can learn more of what happened. I appreciate your feedback & previous business with us, please call me at 314-467-1148. Thank you, Pete Heutel

March 01, 2017

Taurus at the right price Tim Stewart greeted me and helped me get right into a new Taurus right at close on my way home. Very happy to get out of my old Acadia and into somet More

by Ted Niedert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2017 -

Sunset Ford responded

We really appreciate you taking the time to leave us a review, Ted! It is wonderful to hear that Tim was able to help you get into a new, efficient car, and we can't thank you enough for your business. Our team enjoyed having you here and we wish you many happy miles. Thank you for choosing Sunset Ford, we hope to work with you again!

March 01, 2017

Amazing Customer Service I have been working with Tim Stewart through e-mail for the past week and have been blown away by the service he is providing. My girlfriend and I are More

by tdaab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2017 -

Sunset Ford responded

This is wonderful to hear! Our team always strives to ensure everyone has the information they need to make the best decision, and we look forward to working with you when the time is right!

March 01, 2017

Excellent experience........... I didn't think I was qualified to purchase a brand new SUV straight from the new car lot.........I walked in on my lunch break (with a few minutes to More

by C. Crocker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Lower, Don Calvin, Bob Sanders
Mar 02, 2017 -

Sunset Ford responded

Congratulations on your new car! It always makes us so happy to see our customers leaving with a great new vehicle, and we were so pleased that we were able to help you get into a new SUV. We are so proud to have you in our family and our team is here for any future needs or questions. Thank you for choosing Sunset Ford, come back and see us!

February 28, 2017

Purchase of pre-owned 2014 Ford Escape I was looking for a pre-owned late model car for my wife with less than 30k miles, and some fairly specific requirements. Mike Geraghty was quick to More

by Kirk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2017 -

Sunset Ford responded

Thank you for sharing your experience with us, Kirk! We are so happy to hear that we had the perfect car available for your wife, and we hope she is enjoying it. Our team appreciated the chance to earn your business, and we look forward to helping you out in the future in any way we can!

February 28, 2017

Excellent service Best experience I ever had purchasing a vehicle friendly,very informative,helped figure the best deal for my needs listen to me and what I wanted More

by Cindy R Mini
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Lower
Mar 01, 2017 -

Sunset Ford responded

Congratulations on your new car, Cindy! We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

February 28, 2017

Quick and Easy Was looking for a used vehicle for my sixteen year old. Since I had purchased a new vehicle from Sunset a few years ago and had a great experience, th More

by Mike123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2017 -

Sunset Ford responded

We really appreciate you taking the time to leave us a review! It is always our goal to help each customer find the right car for their needs and budget, and we are so happy to hear that Keith did just that for you. We appreciate your repeat business and we wish your new driver many happy, safe miles. Thank you for choosing Sunset Ford, come back and see us again!

February 28, 2017

Dedicated to assisting the buyer Cory was a good no pressure saleman that exibited patience in my back and forth between looking at trucks. When i asked a question he was on top of ge More

by JesusismyKing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Sucher
Mar 01, 2017 -

Sunset Ford responded

Thank you so much for the outstanding review! We’re happy to hear that our team was able to help you and get you into your new truck! We make it a priority to make the car-buying process as simple as possible. When the time comes to have your truck serviced, don’t hesitate to choose Sunset Ford!

February 26, 2017

Painless. I hate to go into a situation expecting the worst- but sometimes past experiences push you in that direction. Fortunately my experience with Dan and S More

by Guy Gregg
Recommend Dealer
Yes
Employees Worked With
Dan Dopuch
Feb 27, 2017 -

Sunset Ford responded

Welcome to the Sunset Ford family! We’re happy to hear that Dan was able to help you and get you into the perfect vehicle. We make it a priority to make the car-buying process as simple as possible. We appreciated the chance to earn your business and our team is here for any future needs!

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