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Sunset Ford
St. Louis, MO
6,110 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 6,110 reviews
July 17, 2015
Pleasant Experience Randy is very friendly without the high pressure. My son was looking for a car and Randy answered all of our questions. He let my son pick out the ca Randy is very friendly without the high pressure. My son was looking for a car and Randy answered all of our questions. He let my son pick out the car that HE liked and didn't try to steer us to a more expensive vehicle! More
by mikev321
Employees Worked With
Randy Ennis
July 16, 2015
Great experience! Everybody was really great! Jim was very helpful: he called back when he said he would, and was willing to help when I wanted to double (and triple) c Everybody was really great! Jim was very helpful: he called back when he said he would, and was willing to help when I wanted to double (and triple) check the car. All in all, everything went smoothly. I'd definitely recommend Sunset Ford. More
by Rhonwyn
July 16, 2015
Not sure about their customer service!!! My son Bought a 2014 Ford Fusion with 10,000 miles for him to drive back to his Marine base in South Carolina. Car had just arrived and we were intere My son Bought a 2014 Ford Fusion with 10,000 miles for him to drive back to his Marine base in South Carolina. Car had just arrived and we were interested in it. They did the Pre-certified check and found nothing to be fixed or replaced. Found this a little odd but okay. (Not even wiper blades to be replaced) I think they knew we were interested and passed it all. Son got in car for his trip 6 days later and transmission blew in Tennessee. Luckily he was close to a Ford dealership. The Ford dealership in TN said that this car had transmission issues and a solenoid replaced. I called Sunset and asked about this and why we were not told of this. I even asked to see the CarFax. Dealer says they do not have to tell you things that were repaired at a Ford Dealer. What?!! Basically Sunset said it is your car now..see you later. I want to thank Mountain View Ford in Chattanooga Tennessee for all their help. No more cars to be bought at Sunset Ford from me or my family...oh and I have been spreading the word also!!! Also, I made all calls to Sunset...no calls from any service or managers back to me. Terrible customer service. More
by terrible customer service
Employees Worked With
July 16, 2015
Great Service !! Dan is a easy going, but very professional salesman. He never used any high pressure tactics with us. He allowed us to explain our needs/wants and w Dan is a easy going, but very professional salesman. He never used any high pressure tactics with us. He allowed us to explain our needs/wants and we test drove two suvs that we already saw online on the website. He listened to our concerns, so the negotiations went smooth and quickly. We then met with Treff LaPlant and he was very professional and fast with the financing part. We were the last sale of the night and it was near closing time. He took his time and showed us many features on the suv and made sure we didnt have any more questions before we left. We would highly recommend Dan to others. More
by hockey68
Employees Worked With
Dan Dopuch, Treff LaPlant
July 16, 2015
Great experience buying my first car Isaac was a great salesman to work with. Very understanding and patient with me as this was my first time purchasing a vehicle. Alex, the sales manage Isaac was a great salesman to work with. Very understanding and patient with me as this was my first time purchasing a vehicle. Alex, the sales manager, was very excited and willing to help us in any way. Isaacs laid back personality and willingness to go beyond what's expected of him really impressed my family and I! More
by Sam1993
Employees Worked With
Jason Schrijver
July 14, 2015
it's was a great experience the visit was nice and done great.. we found a car we liked. The people there are friendly and they undstood everything we needed in a car. the visit was nice and done great.. we found a car we liked. The people there are friendly and they undstood everything we needed in a car. More
by michael-kirn
Employees Worked With
July 14, 2015
Worked well as a team. Dale was working with someone else but took the time to find someone to help us. Perry, came in and made the deal with us. He was very good. No back a Dale was working with someone else but took the time to find someone to help us. Perry, came in and made the deal with us. He was very good. No back and forth on price, gave us a price we liked and that was it. When we returned to get the car, Dan went over everything with us, no matter how long it took. Everyone was very nice and friendly. Very happy with our experience at Sunset. More
by buyer
Employees Worked With
Dan Dopuch, Perry Webb, Dale Noakes
July 14, 2015
buying new car friendly, had answers to all question, was no pressure, enough inventory to choose from on the car we were looking for, nice clean store, close to hom friendly, had answers to all question, was no pressure, enough inventory to choose from on the car we were looking for, nice clean store, close to home. More
by larry
Employees Worked With
Steve Lower, Treff LaPlant
July 13, 2015
Ask for Tommy We were looking for something new. Tommy Roberts got us exactly what we wanted at a price we wanted. Great guy and great salesman. Thank you! We were looking for something new. Tommy Roberts got us exactly what we wanted at a price we wanted. Great guy and great salesman. Thank you! More
by Klutker
July 13, 2015
Excellent buying experience. I was looking for a small SUV and I was looking at the end of the model year 2015. Since they were not building any more 2015's Steve Lower had to fi I was looking for a small SUV and I was looking at the end of the model year 2015. Since they were not building any more 2015's Steve Lower had to find one with my requirements - not easy to do. Ford and the dealer were also offering great incentives on 2015's. Steve found me a vehicle very close to what I wanted and we worked out the differences in the deal. Steve and the Finance Manager were easy to work with and helped me get the best deal and financing possible. More
by mikep
Employees Worked With
Steve Lower
