Sunset Ford

Overall the service was excellent. However, the scheduling process is a little confusing. Verbally you are told one time. You get a different time in an email confirmation. When you However, the scheduling process is a little confusing. Verbally you are told one time. You get a different time in an email confirmation. When you get the dealership, the is still a question about the time of your appointment. It all works out, but this process could be made less cumbersome. More

Chad did such a great job on helping get into a new 23 ford explorer when my truck was broke down highly recommended! Thanks chad at Sunset Ford!!!! ford explorer when my truck was broke down highly recommended! Thanks chad at Sunset Ford!!!! More

Chad Morber served me skillfully and quickly and carefully as I bought a used Ford Ranger at Sunset Ford, after my old Ford Ranger finally drove its last miles. Many thanks to Chad and Jeff and all carefully as I bought a used Ford Ranger at Sunset Ford, after my old Ford Ranger finally drove its last miles. Many thanks to Chad and Jeff and all the good folks at Sunset Ford for treating me fairly and well. More

I have purchased vehicles from Keith in the past & it was a good experience. That's why I came back to him when I was in need of a newer vehicle. He was great! We test drove a few cars & I ended up buying my a good experience. That's why I came back to him when I was in need of a newer vehicle. He was great! We test drove a few cars & I ended up buying my car right then & was able to leave with it within an hour! Great service. More

Neal is very great with giving updates. He is a great guy for sunset ford. Have not had a problem with the place so far. He is a great guy for sunset ford. Have not had a problem with the place so far. More

me experience was unpleasant, the customer service is terrible , there is no clear way to check in and the staff doesn’t acknowledge you upon arrival not a head lift or eye contact to say we will be with terrible , there is no clear way to check in and the staff doesn’t acknowledge you upon arrival not a head lift or eye contact to say we will be with in a moment , one person sat on the phone continually making calls while i was waiting and the person helping a customer never said anything to her to address me and when someone finally did she oh i didn’t see when in fact she kept avoiding me and was well aware of me someone finally came from the back so i could get my vehicle she also said have you ever tried our delivery service i stated on drop off i was told it would be brought to me but it was not she said she was unaware but looking at my paperwork it clearly stated where to bring the car i was not given the usual free car wash i also asked am i doing something wrong is there a different check in service she said no basically you just stand and wait for next available have you been waiting long she said yes 15 mins of people looking and not offering this was the same as my arrival when dropping of my car even though i was told to schedule an apt i was told to wait first come first serve i stated what was the point of an appointment a worker from the garage overheard and came to help and took my keys i’m pretty sure he worked in the garage this is always a constant battle anytime i have my car serviced the customer service is poor they don’t acknowledge you they seem inconvenienced by your presence and there is no sign to instruct on what to do where to stand etc and they will not even say good morning some will be with you etc More

The staff at Sunset Ford were wonderful to work with. They were very friendly and ready to answer any questions I had. They were very friendly and ready to answer any questions I had. More

Sunset ford was able to find the explorer I needed with a third row bench set at another dealer and got me the vehicle Very professional and pleasant made the process of buying a vehicle easy third row bench set at another dealer and got me the vehicle Very professional and pleasant made the process of buying a vehicle easy More

Very understanding and helpful. Micheal was humble and kind. Had Good customer care service. Thank you Micheal was humble and kind. Had Good customer care service. Thank you More

Friendliness and reliability. I have 2012 Escape and will only take it to Sunset for Service. I have 2012 Escape and will only take it to Sunset for Service. More