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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,984 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,984 reviews

July 09, 2025

Buyer Beware: A Cautionary Tale! 🚗 I wanted to share my recent negative experience with Waterloo Sunset Ford to help others avoid the same frustration and deceptive sales practice More

by puckysmomma
Recommend Dealer
No
Employees Worked With
Pete Heutel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Sunset Ford of Waterloo responded

I'm available to discuss any and all matters, please feel free to contact me. Pete Heutel, Owner cell 314-393-9523 email pjh@sunsetford.com

Jul 09, 2025 -

puckysmomma responded

I did reach out to you by phone, but you were not willing to honor the commitment your manager made to me. After sharing my experience on social media, I received many replies and messages from others who have encountered the exact same fraudulent practice at this dealership over the last five years. This is not just a single instance of a "policy change." It's been going on for years and you are not doing anything about it.

July 07, 2025

The salesman at sunset ford are very knowledgeable and very good at finding the right vehicle for us! More

by CPGILBRETH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

Sunset Ford of Waterloo responded

Congratulations on your new purchase! It was wonderful working with you, and we wish you many happy miles. Thank you for choosing Sunset Ford of Waterloo!

Jul 08, 2025 -

CPGILBRETH responded

We absolutely love your sales and finance members!!! They were so professional and genially talented and kind!!! Best service ever!

July 05, 2025

Lonnie is the absolute best! ! Communication is wonderful, kept me in the loop every step of the way. Can’t say enough about how great the experience was, will be going back for A More

by Jbrym1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

June 30, 2025

I stopped by to look at a car I saw online and loved it. Joe and his team were amazing, got it done and I drove my new car home within a couple of hours. Best and easiest experience I’ve ever had purchasing More

by Rebecca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review and recommendation, Rebecca! We enjoyed working with you and hope to see you again. Enjoy your vehicle!

June 27, 2025

What a great experience; I will shop here from now on for my vehicles. Thanks for making it easy. More

by Xewive2454
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Sunset Ford of Waterloo responded

Thank you so much for the great review, and congrats on your purchase! We wish you all the best, and our team hopes to see you again!

June 26, 2025

Great low pressure salesman and felt like we could really trust him. My daughter loves the new vehicle she purchased. Thank you. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Sunset Ford of Waterloo responded

Thank you for the great review and congrats on the purchase! We were happy to help, and our team hopes to see you again!

June 23, 2025

Sunset Ford Waterloo had exactly the car we were looking for and it was a great price. Joe Hill handled everything perfectly and the whole process was the quickest we ever experienced when buying a car. T More

by carole.buerman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team wishes you many happy and safe miles, and we are here for any future needs. Thank you for choosing Sunset Ford of Waterloo!

June 22, 2025

Joe was fantastic and he was such a pleasure to work with. If I ever need another vehicle I will totally come back! More

by B. R.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! See you next time.

June 20, 2025

My salesman , John Ries was super professional and polite . He knew the vehicle very well and gave us a thorough education on our Bronco and all of its features. . We truly enjoyed working with him. The sale More

by trekosh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! Our team enjoyed working with you, and we wish you many happy, safe miles. Come on back to see us!

June 20, 2025

Everyone was very friendly and professional. The entire process was easy and I was able to get the vehicle I wanted More

by glen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Sunset Ford of Waterloo responded

Thank you for the 5-stars and your business, Glen! Our team is here for any future needs, and we hope to see you again.

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