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Sunset Ford of Waterloo
Waterloo, IL
2,001 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,001 reviews
August 27, 2025
They worked really well with me before even coming to the dealership since I lived far away and got a really nice bed liner put in for me prior to purchase. Worked out a great deal and got me in and out quic dealership since I lived far away and got a really nice bed liner put in for me prior to purchase. Worked out a great deal and got me in and out quickly. More
by jjmiller1987
August 24, 2025
Joe’s an excellent sales rep very easy to work with highly recommended. When we arrived to pick up my new truck, he was very accommodating. highly recommended. When we arrived to pick up my new truck, he was very accommodating. More
by hemrichexcavating
Employees Worked With
August 20, 2025
Adrian was great to work with! He listened to what our needs were and came up with a perfect option for us. He listened to what our needs were and came up with a perfect option for us. More
by Jessica
Employees Worked With
August 18, 2025
Joe and Kyle made the process really easy. I highly recommend these guys and dealership. I highly recommend these guys and dealership. More
by Clay
August 09, 2025
We purchased a car from Sunset Ford at Waterloo branch and had the best experience we could have asked for. All the guys working there are great! and had the best experience we could have asked for. All the guys working there are great! More
by pamsteppig
August 08, 2025
A positive buying experience. Kyle and his team were professional in every way. John our sales man made sure we left with no unanswered questions. Kyle and his team were professional in every way. John our sales man made sure we left with no unanswered questions. More
by Wedelkathy
August 07, 2025
Before coming to buy the car I called Joe and asked if there were any dents, scratches or hail damage and was told that there wasn’t. This was completely false. I was too far into the process at this po there were any dents, scratches or hail damage and was told that there wasn’t. This was completely false. I was too far into the process at this point to turn back and felt a bit stuck as I had already sold the vehicle I had been driving, trusting the vehicle I was purchasing was in the condition I was told. Very very disappointing transaction, just another dishonest dealership that had their own best interest in mind, above all else. More
by baird.michaeld
August 06, 2025
Joe Hill and the team at Sunset Ford are awesome. Recently purchased my 2nd vehicle through them and it was a pleasure. Recently purchased my 2nd vehicle through them and it was a pleasure. More
by livinonklandathu
August 06, 2025
Joe was great to work with very friendly and knowledgeable. I really enjoyed the purchase process with him and the dealership as a whole . knowledgeable. I really enjoyed the purchase process with him and the dealership as a whole . More
by kwarttig
August 06, 2025
Great communication from this dealership, and especially Adrian. Had my eyes set on this very specific truck, and they ensured it was in the best condition possible before handing over the keys. Absolute pr Adrian. Had my eyes set on this very specific truck, and they ensured it was in the best condition possible before handing over the keys. Absolute professionals at Sunset Ford in Waterloo. More
by Austin Baker
