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Sunset Ford of Waterloo
Waterloo, IL
1,950 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,950 reviews
March 03, 2021
I wouldn’t say this is the Waterloo locations fault but my repair took 3 months, the part was on back order and Ford wouldn’t rent me a car and told me there was nothing they could do besides open a case w my repair took 3 months, the part was on back order and Ford wouldn’t rent me a car and told me there was nothing they could do besides open a case which Ford did nothing about. I ended up having to buy a new car to get me to and from because my car wasn’t safe to drive until it had its repair. More
by csg334
Verified CustomerEmployees Worked With
Kelly Banaszek
March 01, 2021
Huge thanks to Joe he helped us find my beautiful truck! He listened to what we wanted and helped make that possible! Thanks Joe we really appreciate all your help!! He listened to what we wanted and helped make that possible! Thanks Joe we really appreciate all your help!! More
by heather_13002003
Employees Worked With
March 01, 2021
We had a great experience buying our truck from Sunset Hills! We worked with Joe on the front end and Bill on the back end. Both were very knowledgeable and made us feel comfortable. We highly recommend! Hills! We worked with Joe on the front end and Bill on the back end. Both were very knowledgeable and made us feel comfortable. We highly recommend! More
by Shauna
February 26, 2021
Sunset Ford staff are always friendly and helpful and do a great job servicing my vehicle. I am usually very busy working and being able to use a loaner to get to work would be very helpful if I need to le a great job servicing my vehicle. I am usually very busy working and being able to use a loaner to get to work would be very helpful if I need to leave it for several hours, otherwise very happy with the service. More
by lisa.kilwin
Employees Worked With
Brandon Taft, Kelly Banaszek
February 25, 2021
Kyle Brewer was great to deal with. He was very knowledgeable and friendly. I just purchased a Sierra Danali 3500. Excellent buying experience. Would deal with him and Sunset Ford again. knowledgeable and friendly. I just purchased a Sierra Danali 3500. Excellent buying experience. Would deal with him and Sunset Ford again. More
by cgaw69
February 25, 2021
Kyle and Tyler were great to work with. No pressure, no BS and answered our questions. The Ford Escape is a good car for our son, good price, good warranty. We will do business with them again. BS and answered our questions. The Ford Escape is a good car for our son, good price, good warranty. We will do business with them again. More
by mikelauter
February 21, 2021
Sunset had the model and color we wanted. We were happy with the price we got for our trade in. The location was convenient and the showroom and restrooms were clean and neat. I'm very happy with my F150. with the price we got for our trade in. The location was convenient and the showroom and restrooms were clean and neat. I'm very happy with my F150. More
by Dave Haislar
February 20, 2021
It was a good experience . would recommend to anyone to visit sunset ford . I will definitely use sunset ford again for my future vehicle purchase. visit sunset ford . I will definitely use sunset ford again for my future vehicle purchase. More
by Ford
Employees Worked With
Tyler Gallaher
February 20, 2021
Joe was a pleasure to work with. He met all our needs and went above to make sure we got a great deal. The financial guy was the best. Saved us a lot of money. went above to make sure we got a great deal. The financial guy was the best. Saved us a lot of money. More
by rebeccabrn970
February 17, 2021
Great experience all around. I would recommend Tyler Gallaher and Sunset Ford Waterloo to anyone looking for a new or used vehicle! Nice to have such a great dealership option so close to home. Gallaher and Sunset Ford Waterloo to anyone looking for a new or used vehicle! Nice to have such a great dealership option so close to home. More
by Rlscharf
Employees Worked With
Tyler Gallaher
