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Sunset Ford of Waterloo
Waterloo, IL
1,986 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,986 reviews
April 13, 2021
Our experience at Sunset Ford was great. Joe Hill was very helpful and not pushy at all. The over searching and purchasing experience was very pleasant. I would recommend Sunset Ford and Joe Hill. very helpful and not pushy at all. The over searching and purchasing experience was very pleasant. I would recommend Sunset Ford and Joe Hill. More
by Ants1131
April 13, 2021
We have always had friendly experiences and on time service. We choose the Waterloo location over another Ford dealer closer to our home due to your great service. service. We choose the Waterloo location over another Ford dealer closer to our home due to your great service. More
by C. Mueller
Verified CustomerEmployees Worked With
Danielle Jansen, Brandon Taft
April 12, 2021
Great place to do business real small town feel . No pressure sales just honestly trying to help you get the best deal possible. Very friendly sales staff. pressure sales just honestly trying to help you get the best deal possible. Very friendly sales staff. More
by scott.mier
April 12, 2021
This is the second car I purchased at Sunset Ford, Waterloo. Joe Hill & Bill Rolufs made the purchase easy & effortless. So happy with my new Escape!!! Waterloo. Joe Hill & Bill Rolufs made the purchase easy & effortless. So happy with my new Escape!!! More
by cheriberry6259
April 10, 2021
Working with Joe Hill has been a pleasure! He was very open and honest about a used truck and informed me of some of its flaws, allowing me to decide whether to drive over an hour to see it or not. He ke open and honest about a used truck and informed me of some of its flaws, allowing me to decide whether to drive over an hour to see it or not. He kept me informed of the truck’s availability as it went through their inspection and availability process. Even though that particular truck sold before I had the opportunity to visit, I hope he is able to find another so I can buy from him. A real stand-up guy in used car sales. Great work Joe! More
by J Marx
Employees Worked With
April 10, 2021
I have purchased at least 20 automobiles in my life Sales and service was the finest ever I will highly recommend this dealership Thanks to everyone involved Sales and service was the finest ever I will highly recommend this dealership Thanks to everyone involved More
by JHARTHILL
April 09, 2021
Danielle was great to work with. She was very responsive with any issues i had. The quality of work was not good. They broke 2 door pieces when doing the recall and returned the car to me with it broke an with any issues i had. The quality of work was not good. They broke 2 door pieces when doing the recall and returned the car to me with it broke and didn't say anything until I seen it myself. They left dirty hand prints all over my doors. Danielle was quick to resolve the issue More
by dawn76dawn
Employees Worked With
Danielle Jansen
April 07, 2021
Joe Hill was easy to work with, was never pushy, he understood what I was looking for and help me make a informed decision. I would recommend family and friends to Sunset Ford and Joe Hill. understood what I was looking for and help me make a informed decision. I would recommend family and friends to Sunset Ford and Joe Hill. More
by klitteken
