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Sunset Ford of Waterloo
Waterloo, IL
1,950 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,950 reviews
December 15, 2020
Joe was so helpful and informative. It made what could typically be a long and complicated process into an enjoyable car buying experience! I would definitely recommend a visit to Sunset Ford with help fr typically be a long and complicated process into an enjoyable car buying experience! I would definitely recommend a visit to Sunset Ford with help from Joe, and look forward to future purchases with him. More
by rachleg
Employees Worked With
December 14, 2020
My experience at sunset Ford was great everyone was polite and professional my salesman Joe hill was awesome so thank you all for everything you did polite and professional my salesman Joe hill was awesome so thank you all for everything you did More
by KENNYSIMMONS1971
Verified CustomerEmployees Worked With
December 13, 2020
Mr Joe was great sales and helping us out for all Mr Joe was great sales and helping us out for all paperwork stuff. Very friendly and other staff were so nice as well. Definitely recommend this plac Mr Joe was great sales and helping us out for all paperwork stuff. Very friendly and other staff were so nice as well. Definitely recommend this place!!!! Thank you very much Mr joe and entire staff member More
by naomischlechte
December 12, 2020
When I set up the oil change I stated what vehicle I had, and asked what it would cost and was told the most would be 59.99 the works, when my wife picked up the vehicle it was $75xx and is ridiculous. I wi and asked what it would cost and was told the most would be 59.99 the works, when my wife picked up the vehicle it was $75xx and is ridiculous. I will not let you change my oil again. More
by Jlhanner1
Employees Worked With
Sydney Smith
December 10, 2020
It was a very professional experience with Joe Hill who undoubtedly has previous business experience and made the deal! I will definitely encourage my family and friends to visit Joe. undoubtedly has previous business experience and made the deal! I will definitely encourage my family and friends to visit Joe. More
by rich55
Employees Worked With
December 08, 2020
great job by Kyle, very professional and worked with as I came in and looked and then had to return home. Called and said I wanted the truck I had looked at. Came back an hour later to the truck ready to go, came in and looked and then had to return home. Called and said I wanted the truck I had looked at. Came back an hour later to the truck ready to go, just needed to complete the paper work . More
by kelleraj1
Employees Worked With
December 05, 2020
The dealership is neat and clean. Customer waiting spacious and convenient. I have not worked with Mr. Nettles before but he seemed knowledgeable. He kept me informed spacious and convenient. I have not worked with Mr. Nettles before but he seemed knowledgeable. He kept me informed More
by EAP1591
Employees Worked With
Brandon Taft
December 02, 2020
kelly in service is a pleasure to work with. she reviews the services you had done in the past and identifies what is due and what is coming due. checks with service staff on issues that come up while your the services you had done in the past and identifies what is due and what is coming due. checks with service staff on issues that come up while your vehicle is being serviced. outstanding service as expected. More
by raymondsternberg
Employees Worked With
Danielle Jansen, Brandon Taft, Kelly Banaszek
December 02, 2020
We had a pleasant sales experience with no pressure, and were able to close out a sale with Tyler quickly. Tyler was helpful in going over features and offering assistance after the sale were able to close out a sale with Tyler quickly. Tyler was helpful in going over features and offering assistance after the sale More
by Julnsco
December 02, 2020
Sunset Ford in Waterloo has always been good to deal with on different maintenance needs. Ford had good incentive this time for new tire purchase. on different maintenance needs. Ford had good incentive this time for new tire purchase. More
by F150 Diesel
