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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,981 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,981 reviews

January 20, 2021

Quick service. Thanks for the ride home and back to pick up my vehicle. Kelly was very sociable and quick to get me checked in. More

by SLWINGROVE67
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Jan 21, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! It was great working with you, and we look forward to your next visit!

January 19, 2021

Everyone was very helpful and very informative about the different cars . The process of purchasing went well. The salesman explained the controls of the car very well. Very good experience More

by rwb954
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!

January 19, 2021

Tyler made it very easy for me to test drive the various models I was considering purchasing. He was also super friendly and did a great job following up on my questions/concerns. Everyone we worked with at More

by Bret Martin
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Gallaher
Jan 20, 2021 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

January 19, 2021

Excellent service good people thanks Kyle cool dude very helpful lots of lafts and jokes very cool dude thanks for helping me with my new truck More

by Nikolauzykj
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review, and congratulations on your truck! It was great having you here, and we appreciated the chance to work with you. Come back and see us!

January 19, 2021

Joe was very prompt in calling me after I put an inquiry regarding my trade in value. Very helpful throughout the whole process and continues to be even after the purchase of my vehicle. I truly appreci More

by archer2178
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
Jan 20, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for sharing your experience with us, and congratulations on your purchase! It was wonderful working with you, and we are so happy to hear that the team made your visit top-notch. We wish you many happy miles, come back and see us!

January 16, 2021

The particular day I was there the work load was high and the mechanics were short staffed. Took a bit longer than normal for my car to get into the shop even though I had an appointment. Not a big deal cuz More

by LYNDALJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Jan 18, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! We appreciated the patients, and we can't thank you enough for your repeat business. It is always a pleasure working with you, and we look forward to your next visit!

January 16, 2021

Tyler was a great salesman to work with in our used car purchase this past month. He wasn't pushy in trying to make sale, but he was persistent in a positive way. More

by David Kennedy
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Gallaher
Jan 18, 2021 -

Sunset Ford of Waterloo responded

We appreciate your business, and we look forward to a long relationship with you! Enjoy your vehicle!

January 15, 2021

Kyle was fantastic! Thanks for all your help. Will be back in the future when we are ready for another vehicle. Will definitely be recomend by me. More

by Captc09
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words and recommendation! Our team truly enjoyed working with you, and we can't thank you enough for the chance to earn your business. We wish you many happy miles!

January 15, 2021

Tyler and Kyle got the deal done, they were helpful and did all they could. They got me in and out pretty quickly as well, didn’t have anything hidden fee wise or paperwork wise either More

by Zack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Gallaher
Jan 18, 2021 -

Sunset Ford of Waterloo responded

Congratulations on your vehicle! We really appreciate your feedback, and it is great to hear our staff took such great care of you. Thank you for choosing Sunset Ford of Waterloo!

January 14, 2021

Great service on a recent repair. Kelly in the Waterloo service department was great. Friendly, polite and easy to work with! I’ll be back for sure! More

by Wildcat2332
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Jan 15, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the 5-stars! It was wonderful working with you, and we look forward to your next visit with us!

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