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Sunset Ford of Waterloo
Waterloo, IL
1,950 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,950 reviews
November 26, 2020
I took my truck in to add a tailgate softener. The tailgate now closes very well The cost was reasonable and appreciated the work done by your group. tailgate now closes very well The cost was reasonable and appreciated the work done by your group. More
by MLK
Verified CustomerEmployees Worked With
Kelly Banaszek
November 26, 2020
Updated Navigation system because of all the route changes. Better than putting it into the Nav slot & still having to bring it in cause it doesn’t always upgrade properly changes. Better than putting it into the Nav slot & still having to bring it in cause it doesn’t always upgrade properly More
by Lois Linton
Employees Worked With
Alan Proctor, Aaron Kollack, Kelly Banaszek
November 25, 2020
Joe found the exact vehicle that I was looking for and I was able to get it that day. Everyone was very friendly and knowledgeable. was able to get it that day. Everyone was very friendly and knowledgeable. More
by cjmerz_99
November 25, 2020
Took our 2011 Taurus in for the works package to Sunset Ford in Waterloo. Kelly took great care of my daughter and the car. Always friendly and professional! Ford in Waterloo. Kelly took great care of my daughter and the car. Always friendly and professional! More
by Zimmercassie78
Employees Worked With
Kelly Banaszek
November 24, 2020
Tyler was a HUGE help and answered all my questions perfectly! Not only did he sit down and go through multiple cars with me, he explained everything in detail and wakes me through all the buttons and perfectly! Not only did he sit down and go through multiple cars with me, he explained everything in detail and wakes me through all the buttons and gadgets inside my new car! I would recommend him to anyone! More
by Daniellewilson310
Employees Worked With
Tyler Gallaher
November 24, 2020
Kyle was a great salesman that took the time to understand my needs in a vehicle and provided top-notch customer service. I will stop in at Sunset Ford of Waterloo if I ever need another vehicle. understand my needs in a vehicle and provided top-notch customer service. I will stop in at Sunset Ford of Waterloo if I ever need another vehicle. More
by Joshua Evans
November 23, 2020
Joe was amazing. He made the process easy fun and quick. I came with a trade in to a newer model explorer. Test drove and did paperwork in 2 hours. The 2017 I purchased looked new and very happy with the w I came with a trade in to a newer model explorer. Test drove and did paperwork in 2 hours. The 2017 I purchased looked new and very happy with the whole experience. More
by mtlinthestl
November 23, 2020
Joe Hill was fast and friendly in getting me into the 2019 Ford Fiesta ST at a reasonable selling point that was easy on my budget. Bill point extra work in getting me a lower rate the next day which is 2019 Ford Fiesta ST at a reasonable selling point that was easy on my budget. Bill point extra work in getting me a lower rate the next day which is above and beyond expectations! I highly recommend giving Sunset Ford your business!!!! They have mine from here on out! More
by Trevor
November 23, 2020
Excellent is the word that I use to describe Kyle Brewer. Knowledgeable, very pleasant and kind person. I recommend highly now and will in the future. Knowledgeable, very pleasant and kind person. I recommend highly now and will in the future. More
by moeller
Employees Worked With
November 23, 2020
We were referred to Joe Hill at Sunset Ford for his excellent service and we were not disappointed. He took care of us from the time we came in and the car we bought was everything he said it was and m excellent service and we were not disappointed. He took care of us from the time we came in and the car we bought was everything he said it was and more. He made us feel comfortable, answered all of our questions, and helped us to answer the ones we needed to address. Bill in Finance was great to work with, offering options, never pressuring, and we finished the paperwork in record time. My wife and I highly recommend Joe and Bill at Sunset Ford in Waterloo. More
by Marc
