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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,950 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,950 reviews

November 18, 2020

They were very nice and professional and there was no pressure at all! We recommend Tyler for a great sales experience. We will definitely go back again. More

by Lynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Gallaher
Nov 20, 2020 -

Sunset Ford of Waterloo responded

Thank you for the review and recommendation. We appreciate your business and look forward to your next visit!

November 16, 2020

Tyler was extremely thorough in the purchase of my new Ford truck. Very friendly very energetic young man very knowledgeable on Sunset Ford and the resources that he had there to assist in the purchase of More

by Jldret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Gallaher
Nov 17, 2020 -

Sunset Ford of Waterloo responded

We really appreciate your feedback! It is great to hear our team took such great care of you! We hope to see you here again!

November 16, 2020

We was looking for an Escape and been to multiple dealers test driving them but they were a little to pricey. My wife was looking on line and seen Sunset Ford in Waterloo had a 2019 Escape and the price was More

by gjpitchford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie Menard
Nov 17, 2020 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us to purchase your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do, and we'll see you next time!

November 15, 2020

What a great experience! Absolutely no pressure, we drove the cars we wanted to check out and were not at all pressed to make a decision towards a higher priced car. I would highly recommend Tyler and Sunset More

by Lynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Gallaher
Nov 17, 2020 -

Sunset Ford of Waterloo responded

Thank you for the review and recommendation. It is great to hear that Tyler and the team provided you with the service you deserve, and we truly appreciated the chance to earn your business. We wish you many happy miles, come back and see us!

Nov 17, 2020 -

Lynne responded

We will be back...maybe my husband will want the new Bronco ;)

November 13, 2020

Joe Hill was courteous and had the car waiting for us to look at. We appreciate the quick response in helping us. Clinton Sowards and Bill Rolufs did a fantastic job with financing and wrapping up the sale. More

by sfthuff_02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clinton Sowards
Nov 17, 2020 -

Sunset Ford of Waterloo responded

Thanks for sharing! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

November 12, 2020

Great experience shopping with Tyler! Friendly and low pressure sales. Excited to walk out in our new truck and felt like he was just as excited for us. More

by kimmango
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Gallaher
Nov 13, 2020 -

Sunset Ford of Waterloo responded

Congratulations on your new truck! We strive to ensure each customer leaves satisfied, and we are so happy to hear that you did. We appreciated the chance to earn your business, and our team is here for any future needs. Thank you for choosing Sunset Ford of Waterloo!

November 11, 2020

I have used Sunset Ford for about 8 years. As my 2010 Ford F150 is very reliable, I do not need any other services, except for oil changes and regular required maintenance. The service department is very More

by markac1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ Nettles, Kelly Banaszek
Nov 12, 2020 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.

November 08, 2020

Joe was great! Very helpful and took the time to explain everything thoroughly. Signing up for a test drive was easy, and the whole buying process was quick. More

by dhborrenpohl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Sunset Ford of Waterloo responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us to purchase your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do, and we'll see you next time!

November 04, 2020

Had my first oil change for my 2020 Ford F-150. Everything went just fine. Kelly was very informative and helpful. Even got a free truck wash. Thanks More

by mullen70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Banaszek
Nov 06, 2020 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!

November 03, 2020

I talked to Tyler on Friday afternoon and told him what I was looking for. Saturday night he called and said he just got in on a trade what he thought I could be interested in. He was right and I purchased More

by Alley52cat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Banaszek, Tyler Gallaher
Nov 04, 2020 -

Sunset Ford of Waterloo responded

Congratulations on your purchase, and thank you so much for your business! We are so happy to hear that Tyler helped you find the perfect vehicle. Our team wishes you many happy, safe miles. Come back and see us!

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