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Sunset Ford of Waterloo
Waterloo, IL
1,951 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,951 reviews
November 03, 2020
I talked to Tyler on Friday afternoon and told him what I was looking for. Saturday night he called and said he just got in on a trade what he thought I could be interested in. He was right and I purchased was looking for. Saturday night he called and said he just got in on a trade what he thought I could be interested in. He was right and I purchased it on Monday. Thanks to Tyler for the great job. Couldn't be happier. 😎 More
by Alley52cat
Verified CustomerEmployees Worked With
Other Employees :
Kelly Banaszek, Tyler Gallaher
October 28, 2020
Not happy with Ford this is the the first sand last new vehicle I will ever buy from you I paid thousands for a lifetime warranty and in 2 years I have had a clutch issue and an evap leak and the evap leak vehicle I will ever buy from you I paid thousands for a lifetime warranty and in 2 years I have had a clutch issue and an evap leak and the evap leak was not covered because it was a hose that is bull crap in what xxx world is a gas evap leak not covered within two years of having car you should have just ate that expense now I know what to expect from ford not standing behind your vehicle I guess that 380 dollar bill is worth me not buying and me talking every single person I know out of buying a ford and by the way my parents have bought only fords their entire life until now thanks for taking an advantage of a loop hole in your warranty. Bye from an unsastified customer. More
by BHAMILTON1129
Employees Worked With
Other Employees :
Any Manager, Jon Rudisill, Alan Proctor, Alex Suhre, Danielle Jansen, Ashley Godfrey, Brandon Taft, Aaron Kollack, Sydney Smith
October 23, 2020
Everything was taken care as expected. Service at the desk was friendly, vehicle was clean when repair was complete. Repairs came in just as estimated. desk was friendly, vehicle was clean when repair was complete. Repairs came in just as estimated. More
by BJJONES0
Employees Worked With
CJ, Nettles
October 22, 2020
They honestly have the best in customer service!! From sales to repair service, they are top notch! Rarely do you find service advisors that goes above and beyond but Kelly did just that.... I highly reco sales to repair service, they are top notch! Rarely do you find service advisors that goes above and beyond but Kelly did just that.... I highly recommend!!!! More
by Hockey22
Employees Worked With
Kelly Banaszek
October 20, 2020
Joe Hill and the staff at Sunset Ford are awesome!! My husband and I were just planning to look at a car, not purchase one. But after talking with Joe, we made a purchase. They got us financed with relati husband and I were just planning to look at a car, not purchase one. But after talking with Joe, we made a purchase. They got us financed with relatively no hassles. We will definitely be returning to Sunset when it comes time to get the husbands new truck!!! Thank you again so very much Joe and the staff at Sunset!!!! More
by Kat B.
October 17, 2020
Awesome mechanic to help work through problem with my F-350 truck. Management was also very helpful in resolving our problem. I would highly recommend this dealership! F-350 truck. Management was also very helpful in resolving our problem. I would highly recommend this dealership! More
by AVARA4
October 15, 2020
Very friendly people. Started exactly when my appointment was scheduled. A pleasant experience. I have no reason to not continue to go to Sunset in Waterloo. was scheduled. A pleasant experience. I have no reason to not continue to go to Sunset in Waterloo. More
by kollack13
Employees Worked With
Aaron Kollack, Kelly Banaszek
October 14, 2020
Not sure what the name was of the man At the desk.....but the service was excellent. Xxx xxx xxx xxx xxx xxx xxx xxx the service was excellent. Xxx xxx xxx xxx xxx xxx xxx xxx More
by joycelrossel
Employees Worked With
Alan Proctor, Alex Suhre, Danielle Jansen, Ashley Godfrey, Brandon Taft, Mason Springer, Aaron Kollack, Sydney Smith, Kelly Banaszek
October 14, 2020
Nice people, convenient location, flexible drop off schedule, love the free car wash with every service appointment, very clean & well organized & up to date facility. schedule, love the free car wash with every service appointment, very clean & well organized & up to date facility. More
by Kjtksing
Employees Worked With
CJ
