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Sunset Ford of Waterloo
Waterloo, IL
1,951 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,951 reviews
September 18, 2020
We recently purchased our second Ford through Kyle. As with the first experience we had with working with Kyle, we were highly satisfied. Kyle understood what we were looking for and worked with our busy with the first experience we had with working with Kyle, we were highly satisfied. Kyle understood what we were looking for and worked with our busy schedules to find the perfect truck for us. Would recommend Kyle for your future car purchase! More
by Lauren W.
Employees Worked With
September 18, 2020
Buying experience was great.Worked with me on vehicle Buying experience was great. Worked with me on vehicle price,etc. Relaxed atmosphere,very clean and appealing. Joe was very helpful and understandi Buying experience was great. Worked with me on vehicle price,etc. Relaxed atmosphere,very clean and appealing. Joe was very helpful and understanding.Will buy here again. More
by ken e
September 16, 2020
It was a pleasure dealing with Kyle. He was very helpful and answered all of my questions. Kyle and the team at Sunset were very fair and transparent during the negotiation process. If you are looking to and answered all of my questions. Kyle and the team at Sunset were very fair and transparent during the negotiation process. If you are looking to buy a Ford, I would definitely recommend Kyle and Sunset Ford. More
by Mark R.
Employees Worked With
September 02, 2020
I would definitely recommend Sunset Ford of Waterloo. Our salesman, Julian Henson, was very friendly and helpful. He helped me find the exact car I was looking for at a great price. I will be calling Ju Our salesman, Julian Henson, was very friendly and helpful. He helped me find the exact car I was looking for at a great price. I will be calling Julian again for my next car. More
by RB
Employees Worked With
Julian Henson
September 02, 2020
Julian was incredibly helpful. I contacted him over a Facebook ad for a van but there weren’t any pictures so he sent me a video showing me the van and then helped me through the process of buying it. He Facebook ad for a van but there weren’t any pictures so he sent me a video showing me the van and then helped me through the process of buying it. He was great to work with and was very helpful. More
by lexikrebel
Employees Worked With
Julian Henson
August 22, 2020
Joe and his team at Sunset Ford made my car buying experience stress free and very easy. WAY TO GO SUNSET!!! I will be back experience stress free and very easy. WAY TO GO SUNSET!!! I will be back More
by Michelle
August 21, 2020
Joe and Clinton were fantastic to work with. I feel that they went above and beyond to help me out and find the best deal for my situation. I would definitely recommend them highly to anyone. they went above and beyond to help me out and find the best deal for my situation. I would definitely recommend them highly to anyone. More
by nater1986
August 19, 2020
We called ahead inquiring on a vehicle we found online. Joe answered the call and verified the vehicle was still on the lot. Once we arrived Joe had the vehicle parked in front ready for us to view and tes Joe answered the call and verified the vehicle was still on the lot. Once we arrived Joe had the vehicle parked in front ready for us to view and test drive. Everyone we encountered was very nice and answered all questions we had. It was a good experience all around working with everyone at the dealership. More
by lr_hodes
