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Sunset Ford of Waterloo
Waterloo, IL
1,952 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,952 reviews
August 19, 2020
We called ahead inquiring on a vehicle we found online. Joe answered the call and verified the vehicle was still on the lot. Once we arrived Joe had the vehicle parked in front ready for us to view and tes Joe answered the call and verified the vehicle was still on the lot. Once we arrived Joe had the vehicle parked in front ready for us to view and test drive. Everyone we encountered was very nice and answered all questions we had. It was a good experience all around working with everyone at the dealership. More
by lr_hodes
August 17, 2020
Had a very pleasant experience at Sunset Ford in Waterloo and great experience with our salesman Kyle Brewer. Highly recommend this combo, super friendly and easy to work with. and great experience with our salesman Kyle Brewer. Highly recommend this combo, super friendly and easy to work with. More
by Matt H
Employees Worked With
August 17, 2020
Dealer selected what I wanted. Excellent at getting loan. Meant me rite at the door. No waiting. Dealer was very nice. He is trying to please the customer me. Meant me rite at the door. No waiting. Dealer was very nice. He is trying to please the customer me. More
by lapham40
Employees Worked With
August 06, 2020
Thanks to Joe Hill, buying my first car was a great experience. He showed me a variety of options within my budget, and allowed me to take my time to find the right car for me. experience. He showed me a variety of options within my budget, and allowed me to take my time to find the right car for me. More
by emmaderousse
August 06, 2020
We are very happy with our car and dealing with Joe made the entire process straight forward and easy. He allowed us to take our time and find the perfect car for my daughter. Highly recommend! the entire process straight forward and easy. He allowed us to take our time and find the perfect car for my daughter. Highly recommend! More
by lnderousse67
August 01, 2020
Had a great experience, Mr. Henson did an awesome job showing in detail all we wanted to know.took his time, and worked late to ensure we were happy. showing in detail all we wanted to know.took his time, and worked late to ensure we were happy. More
by Saws1969
August 01, 2020
Had an awesome experience. Mr Henson did a great job taking his tome and showing us everything that we needed to know to help us along taking his tome and showing us everything that we needed to know to help us along More
by Mlwsr61
July 29, 2020
It was a pleasure working with Joe Hill. He efficiently dealt with the necessary forms and made our transaction easy. I would recommend Joe Hill dealt with the necessary forms and made our transaction easy. I would recommend Joe Hill More
by chotz
July 17, 2020
Professional and Personable From the moment I sat down with Kyle he told me that he was going to get me the best deal possible. After looking at numerous vehicles we finally foun From the moment I sat down with Kyle he told me that he was going to get me the best deal possible. After looking at numerous vehicles we finally found one on the St. Louis lot. Unfortunately buying from the St. Louis lot cost Kyle the sale. I was reluctant to walk away and let him lose a sale, but he reminded me that he promised that he would find me the best deal possible. Well he did just that. This makes the 4th vehicle bought from Sunset, 3 of which from the Waterloo location. As long as Kyle is there I will definitely be back for a 5th. More
by ewegener
Employees Worked With
July 16, 2020
Great place to buy a truck Kyle is a great salesman. He explained everything very well. I definitely would recommend Kyle, it was very pleasant working with him. Great job Kyle. Kyle is a great salesman. He explained everything very well. I definitely would recommend Kyle, it was very pleasant working with him. Great job Kyle. More
by cnbforever7
