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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,970 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,970 reviews

April 22, 2020

Easy Car Buying Experience Kyle was great to work with. He was friendly and honest, and made buying a car easy. We will definitely shop at Sunset Ford Waterloo again the next ti More

by DDhom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

April 19, 2020

This was our first time buying from a dealership, and although we'd gladly never do it again, the staff who helped us tried to make it as painless as possible. More

by Newbie
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Sunset Ford of Waterloo responded

The team here at Sunset Ford of Waterloo appreciates your business! We are here for any future needs, and if there is anything we can do for you, please don't hesitate to reach out.

April 18, 2020

Experience was very good Sunset ford sales team was very helpful in finding the car we were looking for Kyle was very knowledgeable about ford products especially about the f More

by Bstueve55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Sunset Ford of Waterloo responded

Thank you for the great review! Our team enjoyed working with you, and we are here for any future needs.

April 17, 2020

Above and Beyond I am lucky to have been a customer with Sunset Ford Waterloo. I was browsing the lot while my vehicle was being serviced and found a truck that I was More

by Dan Meanor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Middendorf, Mark Springer
Apr 20, 2020 -

Sunset Ford of Waterloo responded

Congratulations on your purchase, and thank you for your feedback! We’re happy to hear about your great experience with Joe, and we look forward to helping you out in the future. Enjoy your new truck!

April 14, 2020

Kyle Brewer ~ AMAZING!!!!!!!!! Kyle was the most honest salesperson my family & I have ever worked with. He made us feel comfortable in knowing that we were getting the best deal. H More

by RClark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2020 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

April 13, 2020

We recently purchased our 4th new vehicle from Sunset Ford Waterloo. Joe our salesman made the process for our Ranger easy and stress free. Bill in finance had everything ready to go for a quick appointm More

by Zimmercassie78
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2020 -

Sunset Ford of Waterloo responded

Congratulations on your new Ranger! We are so happy to hear that Joe and the team provided you with top-notch service. Our team can't thank you enough for your loyalty and support. Please let us know if there is anything more we can do for you!

April 11, 2020

Kyle brewer, what a salesman!! Very knowkedgable, quick and sincere. Made the process very simple and fast. There was absolutely zero pressure and he ultimately cared about my feelings and views and took e More

by Michelle.deanna
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2020 -

Sunset Ford of Waterloo responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!

April 11, 2020

Bought a Toyota Tundra. Joe and staff made it easy with a purchase. Good selection at Sunset Ford and will do business again if I'm in the market More

by scotto23
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2020 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

April 07, 2020

Kyle Brewer at sunset ford Waterloo was quick, and efficient. He got us exactly what we asked for at a great price! I highly recommend visiting! More

by Mfoster
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Sunset Ford of Waterloo responded

Your business and recommendation mean a lot to us. We are so glad Kyle could provide you with a great experience! Please come back and see us.

April 02, 2020

Great experience The time had finally come where I was to go thru the dreaded vehicle buying process . I had dealt with another local Ford dealer and did not have goo More

by mikemckenzie1530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Springer
Apr 03, 2020 -

Sunset Ford of Waterloo responded

Thanks for the great review! Your business and recommendation mean a lot to us. We wish you many safe, happy miles!

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