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Sunset Ford of Waterloo
Waterloo, IL
1,982 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,982 reviews
September 21, 2024
They are very responsive to phone calls and texts. They do things in a timely manner. They do things in a timely manner. More
by cdaniels
September 16, 2024
Absolute gem of an experience. Felt no pressure walking in the door and all questions were answered! Super laid back approach Everyone form sales to finance was spectacular to d Felt no pressure walking in the door and all questions were answered! Super laid back approach Everyone form sales to finance was spectacular to deal with! Clients for life! More
by Row.luke820
September 12, 2024
Lonnie at Sunset Ford got my vehicle in the next day after needing a new tire. Very quick turn around and great service! after needing a new tire. Very quick turn around and great service! More
by Kiersten Cotter
Employees Worked With
September 11, 2024
We were not expecting to buy a car that day but Joe Hill was helpful and convincing with professional information about the Bronco Sport! We really are enjoying it! If need a car go see Joe at Sunset Ford was helpful and convincing with professional information about the Bronco Sport! We really are enjoying it! If need a car go see Joe at Sunset Ford in Waterloo. More
by tdboschert
September 10, 2024
Awesome service, knowledgeable and friendly environment. Love buying and supporting a home town business. Will definitely purchase another vehicle there. Love buying and supporting a home town business. Will definitely purchase another vehicle there. More
by ddeutch.
September 09, 2024
Rude person. I heard her speaking to an employee/tech in a very demeaning and disrespectful way. Like I was in shock. I wonder how she sleeps at night talking to I heard her speaking to an employee/tech in a very demeaning and disrespectful way. Like I was in shock. I wonder how she sleeps at night talking to a coworker that way and how is she getting away with it is beyond me. I hope I never have to deal with her and honestly don't think I'll be back! More
by Mills
Employees Worked With
September 07, 2024
The team was exceptional. I felt my concerns were addressed as we negotiated the conditions of my new truck purchase. I didn't feel ignored, pushed, or dismissed. If you're lo I felt my concerns were addressed as we negotiated the conditions of my new truck purchase. I didn't feel ignored, pushed, or dismissed. If you're looking for a new Ford this is the place to go. Even though there is a dealership within walking distance of our home Sunset Ford was well worth the 25-minute drive. Thank you for making it easy. More
by Simply Grandma
September 05, 2024
The best experience I have ever had purchasing a car. I went in to look and felt good enough to make a purchase quickly. Purchased, traded and financed all within 2 hours and left with the vehicle and I went in to look and felt good enough to make a purchase quickly. Purchased, traded and financed all within 2 hours and left with the vehicle and deal I wanted. I would recommend Joe, Kyle and Andrew to anybody! More
by BLAKEJ82
