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Sunset Ford of Waterloo
Waterloo, IL
1,957 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,957 reviews
January 25, 2020
Happy repeat customer of Sunset Ford Waterloo. My husband and I have purchased several cars from Sunset Ford over the years... This was our first time working with Kyle and it was a very pleasant My husband and I have purchased several cars from Sunset Ford over the years... This was our first time working with Kyle and it was a very pleasant experience! It took us a few months to make our final decision and Kyle never once pressured us!!! He was always polite and really just waited for us to finally decide on what we wanted and then helped us get it done!!! 👍👍👍👍👍 More
by D&MGKetten
January 24, 2020
Kyle did an OUTSTANDING JOB! was very happy with his professional salesmen experience, and knowledge of the Ford Super Duty Models! The Finance part of the deal was great, and he was very happy with his professional salesmen experience, and knowledge of the Ford Super Duty Models! The Finance part of the deal was great, and he was able to score me a free hat that not everybody gets with a vehicle. He was also able to get me a dent wizard package! Outstanding Job! When I come back and buy another vehicle I will only will deal with Kyle! More
by twisely97
January 15, 2020
Joe was great. Answered my questions and was fantastic in my purchase success. He's a awesome addition to the sales staff. He went beyond my expections in assisting me to have a great experience. First time my purchase success. He's a awesome addition to the sales staff. He went beyond my expections in assisting me to have a great experience. First time I used this dealership and will definately use for future purchases. Bill made the final transaction easy and eventful. Made me feel very welcomed More
by gmabonde
January 14, 2020
Thank you for the excellent and efficient service received when purchasing my new car. I appreciated that everyone I encountered on that day gave me the specialized service that i expected. received when purchasing my new car. I appreciated that everyone I encountered on that day gave me the specialized service that i expected. More
by karen
January 12, 2020
We really appreciate Joe Hill. He was professional and we felt he tried to help us get the best deal he could. He’s an asset to Ford sales. felt he tried to help us get the best deal he could. He’s an asset to Ford sales. More
by kaipings
January 02, 2020
Quick and simple. Always stayed in contact with me being 2hrs away. Gave me too money for trade in as well. Trustworthy people. Great staff 2hrs away. Gave me too money for trade in as well. Trustworthy people. Great staff More
by Luke
Employees Worked With
Other Employees :
Debbie Menard, Paige Blankenship, Julian Henson
December 30, 2019
The dealership and staff are great especially Kyle Brewer. I would recommend him to anyone looking for a new or used vehicle. He is very knowledgeable about the product also. Brewer. I would recommend him to anyone looking for a new or used vehicle. He is very knowledgeable about the product also. More
by Jk1
December 28, 2019
Aaron is a knowledgeable service technician who was a pleasure to work with. I would recommend him to anyone who is looking to get serviced. pleasure to work with. I would recommend him to anyone who is looking to get serviced. More
by koll27
December 24, 2019
Great Experience Buying a Car Just closed a deal with Joe Hill for a 2019 Edge. Wow! What a buy! Joe was really helpful with making things easy and straightforward. The enti Just closed a deal with Joe Hill for a 2019 Edge. Wow! What a buy! Joe was really helpful with making things easy and straightforward. The entire staff a Sunset Ford Waterloo made the process smooth. Joe really knows his stuff and helped us make the best deal possible. I will definitely be back. More
by pasmith789
Employees Worked With
December 18, 2019
Kyle was awesome to work with. He went far above and beyond what I expected. Nice guy that made sure I was treated properly. Even gave me more after the deal was complete. Great experience beyond what I expected. Nice guy that made sure I was treated properly. Even gave me more after the deal was complete. Great experience More
by Chaddavis111
