Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sunset Ford of Waterloo
Waterloo, IL
1,983 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,983 reviews
October 01, 2019
2011 Ford Edge Kyle made this experience super easy for me. This was my first experience buying a car from a dealership and I am glad I chose Sunset Ford. They notic Kyle made this experience super easy for me. This was my first experience buying a car from a dealership and I am glad I chose Sunset Ford. They noticed a couple of things that could be fixed before they sold it to me and got it fixed over the weekend end. I would definitely recommend Kyle and Sunset Ford to anyone. More
by 1sttimebuyer
October 01, 2019
Needed a reliable full-size truck I purchased a pre-pwened F150 that just arrived on the lot. The dealarship had not completely inspected what was needed to have this truck be somethin I purchased a pre-pwened F150 that just arrived on the lot. The dealarship had not completely inspected what was needed to have this truck be something that they would like to be driven off the lot. They wound up adding new tires, breaks and rotors. Kyle Brewer was my salesperson and he went above and beyond to make sure those items were done properly before the final release of the truck. I recommend Kyle to anyone looking to purchase a vehicle. More
by MikeG.
Employees Worked With
September 30, 2019
Julian was extremely helpful. Listened to everything I needed in a new vehicle, and found exactly what I was wanting. I would definitely get his help again. needed in a new vehicle, and found exactly what I was wanting. I would definitely get his help again. More
by Rose2017
Employees Worked With
Julian Henson
September 22, 2019
2020 Ford Explorer Joe Hill was very personable and knowledgeable of my new vehicle. I had worked the night before and he and Bill Rolufs were very patient with me and k Joe Hill was very personable and knowledgeable of my new vehicle. I had worked the night before and he and Bill Rolufs were very patient with me and kept the coffee coming. They didn't waste my time, they both were ready with the paperwork when I came to finalize the sale. I have to say this, as a female purchasing a vehicle alone, it is very intimidating. These guys made it very easy, stress free, answered and explained all my questions. More
by Robin
September 21, 2019
Another successful purchase through Joe Hill . This is our third vehicle purchase through Joe, would not waste our valuable time going through anyone else. Joe is a very knowledgeable salesman wi . This is our third vehicle purchase through Joe, would not waste our valuable time going through anyone else. Joe is a very knowledgeable salesman with a no-nonsense approach!! Highly recommend asking for Joe the next time you are in the market for a new Vehicle at Sunset Ford! More
by tneffsmith
Employees Worked With
September 14, 2019
69 year old man gets "Deal of a Lifetime" I've bought a number of cars in my lifetime, but this time I finally drove off the lot a happy car buyer. I got the exact vehicle I was wanting for a I've bought a number of cars in my lifetime, but this time I finally drove off the lot a happy car buyer. I got the exact vehicle I was wanting for a good price. Thanks to Kyle Brewer and his sidekick Bill. They made my car buying experience exceptional. More
by Jerry
September 13, 2019
Sunset Ford - Waterloo: We appreciate the friendly service, the small town atmosphere, and the help they provide while shopping for s vehicle. We didn’t feel pressured or ru We appreciate the friendly service, the small town atmosphere, and the help they provide while shopping for s vehicle. We didn’t feel pressured or rushed as we were making a decision. More
by Judy
September 10, 2019
We looked, we dealed we bought! KYLE was very knowledgeable and got us the price we were looking for. We will look him up the next time we want to buy a new vehicle... KYLE was very knowledgeable and got us the price we were looking for. We will look him up the next time we want to buy a new vehicle... More
by Mark and Terry
Employees Worked With
September 03, 2019
Super friendly and helpful. Traded in my 11 F-150 platinum for a new Limited. Julian made the process easy and was very helpful. Thanks for the great experience. Traded in my 11 F-150 platinum for a new Limited. Julian made the process easy and was very helpful. Thanks for the great experience. More
by Collinds0609
September 01, 2019
Phenomenal customer service We came in today looking for a great deal on a family vehicle and julian did not let us down. He was considerate and patient with us. We got what we w We came in today looking for a great deal on a family vehicle and julian did not let us down. He was considerate and patient with us. We got what we wanted at a better price than we expected!! More
by Tom
Employees Worked With
Julian Henson
