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Sunset Ford of Waterloo
Waterloo, IL
1,950 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,950 reviews
June 29, 2024
Friendly Meeting our needs a priority Going out of their way to ease the process their way to ease the process More
by mkish
June 20, 2024
Sunset Ford Waterloo was a bit of a drive for me, but had the right vehicle. Great news when I got there - I found Joe Hill , sales and Kyle Brewer, manager eager to answer all of my 1001 questions! The tra the right vehicle. Great news when I got there - I found Joe Hill , sales and Kyle Brewer, manager eager to answer all of my 1001 questions! The transaction was professional, and I believe successful for both parties. It will be my pleasure to refer Joe, Kyle & Sunset Waterford to all Ford wannabes!! More
by lucindaseymour4
June 18, 2024
The car we wanted was at the St Louis Sunset dealership. After one phone call, it was immediately brought to Waterloo for us to test drive. Jo was easy to work with. After one phone call, it was immediately brought to Waterloo for us to test drive. Jo was easy to work with. More
by gregorytbadger1964
Employees Worked With
June 07, 2024
John and Kyle were amazing. Our buying experience was super easy and quick! They weren’t kind and helpful! Highly recommend! Our buying experience was super easy and quick! They weren’t kind and helpful! Highly recommend! More
by mrsmp0709
June 07, 2024
Everyone was really nice, A little time consuming. But over all I would go back But over all I would go back More
by ames2678
May 30, 2024
Joe was an awesome help with purchasing my first car! He was informative and very friendly! Joe made the process easy and comfortable. He was informative and very friendly! Joe made the process easy and comfortable. More
by adrianna.ed13
May 30, 2024
Adrian made the car buying experience quick and painless along with being professional. I would highly recommend. along with being professional. I would highly recommend. More
by Jake
May 29, 2024
Adrian was very helpful and accommodating with my purchase. He made the buying process easy and quick. purchase. He made the buying process easy and quick. More
by Lward
Employees Worked With
May 29, 2024
Adrian, and the entire Sunset team with whom I worked, are amazing. I ordered a Bronco in March of 2023, and after waiting 14 months (not their fault) it finally went into production with the wrong paint are amazing. I ordered a Bronco in March of 2023, and after waiting 14 months (not their fault) it finally went into production with the wrong paint color. Adrian and Kyle walked me through my options, we found one in the right color and all my chosen options plus a couple extras on the xx. Louis lot, and they worked with me to make sure I wasn't paying more than I had originally agreed. Treff made the financing portion easy. Everything was straightforward and all-around great. I couldn't be happier with my experience or my new Bronco! More
by lndsymyers80
