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Sunset Ford of Waterloo
Waterloo, IL
1,950 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,950 reviews
May 04, 2024
Great customer service, made sure I had everything I need it . Made sure the car was clean it . Made sure the car was clean More
by ronaldwilliam20
May 03, 2024
The salesman was helpful, friendly, and was not pushy. He let me take my time in making a decision. The dealership is close to home. He let me take my time in making a decision. The dealership is close to home. More
by Claudia
Employees Worked With
May 02, 2024
ADRAIN FITCH was forthright, honest and genuine! ! We drove 3 different vehicles, Adrain pointed out the Lamamir was a better deal. I was making a decision on the inside of myself to include my wife ! We drove 3 different vehicles, Adrain pointed out the Lamamir was a better deal. I was making a decision on the inside of myself to include my wife. So, We chose the smaller F-150 STX. Black. My last point, we are a praying couple which we did before we left the house. God already had Adrain ready to help us, and I was impressed with him right off the bat!! This is my first Ford! I’m 65 yrs old. For us it’s the perfect size .Plenty of room for our 3 grandkids. We felt like we made a good deal after we left, and still do today. We appreciate Adrian and Jeff LePlant at Sunset Ford Waterloo!! May God continue to Bless Adrain and his family, Treff and the Waterloo Team!!! THX! More
by John
May 02, 2024
Joe was a pleasure to work with, respectful and made the process fast and easy. Sunset Ford was smoothest car buying experience I’ve hard. Thank you to Joe & the Team. Highly recommend! process fast and easy. Sunset Ford was smoothest car buying experience I’ve hard. Thank you to Joe & the Team. Highly recommend! More
by Megan
May 01, 2024
This process couldn’t have been any easier for us. Adrian was so easy to work with and great help finding the right vehicle for us! Thank you so much!! Adrian was so easy to work with and great help finding the right vehicle for us! Thank you so much!! More
by kdillenberger
April 30, 2024
Adrain was lovely and his service impeccable. He helped turn an unwelcome situation into something less painful and that was extremely welcomed. It is much appreciated. He helped turn an unwelcome situation into something less painful and that was extremely welcomed. It is much appreciated. More
by Melissa
April 30, 2024
Adrian and Sunset Ford Waterloo made car buying easy and enjoyable. We never felt any pressure and they went out of their way to take care of all our concerns. enjoyable. We never felt any pressure and they went out of their way to take care of all our concerns. More
by greg.griffin
Employees Worked With
April 25, 2024
Was a great experience dealing with Joe Hill at Sunset Ford. Made it very easy to come to a decision. Thanks for making it so easy. Its been a long time since I bought a car by myself. Ford. Made it very easy to come to a decision. Thanks for making it so easy. Its been a long time since I bought a car by myself. More
by debiboeving
April 25, 2024
John Reis was an excellent salesman, he was very polite and helpful. We did a trade-in and felt we got a good price for our old vehicle. Between John and the Business Manager Treff Laplant our paper work and helpful. We did a trade-in and felt we got a good price for our old vehicle. Between John and the Business Manager Treff Laplant our paper work was easy and we were out of there in a timely manner. More
by debbie_row
April 21, 2024
Joe Hill made my experience at Sunset Ford spectacular! His communication and attention to detail with my deal was extremely appreciated. Joe came through when others didn’t! I will be a repeat customer fo His communication and attention to detail with my deal was extremely appreciated. Joe came through when others didn’t! I will be a repeat customer for sure, and I highly recommend Joe & Sunset both! More
by Drew Bailey
