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Sunset Ford of Waterloo
Waterloo, IL
1,981 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,981 reviews
May 29, 2024
Adrian, and the entire Sunset team with whom I worked, are amazing. I ordered a Bronco in March of 2023, and after waiting 14 months (not their fault) it finally went into production with the wrong paint are amazing. I ordered a Bronco in March of 2023, and after waiting 14 months (not their fault) it finally went into production with the wrong paint color. Adrian and Kyle walked me through my options, we found one in the right color and all my chosen options plus a couple extras on the xx. Louis lot, and they worked with me to make sure I wasn't paying more than I had originally agreed. Treff made the financing portion easy. Everything was straightforward and all-around great. I couldn't be happier with my experience or my new Bronco! More
by lndsymyers80
May 29, 2024
This is my third vehicle that I bought at Sunset; I would highly recommend them. highly recommend them. More
by Jcgodfrey_12
May 29, 2024
Very pleasant, helpful and knowledgeable. Joe is very approachable and easy to work with each time we bought from Sunset! Joe is very approachable and easy to work with each time we bought from Sunset! More
by cpmacik70
May 19, 2024
John was really helpful and understanding. The whole team was personable and genteel with me during the whole transaction. I appreciated their mannerisms as car buying can be stressful. The whole team was personable and genteel with me during the whole transaction. I appreciated their mannerisms as car buying can be stressful. More
by Loree
May 14, 2024
Lonnie at sunset ford Waterloo is the best. Always nice and polite. Service is great Always nice and polite. Service is great More
by MCFARM
Verified CustomerEmployees Worked With
May 11, 2024
I was treated very well. John Ries took great care of me from start to finish. He answered all my questions and concerns with honesty and integrity. An easy buying experience John Ries took great care of me from start to finish. He answered all my questions and concerns with honesty and integrity. An easy buying experience for sure. I would recommend to experience it yourself... More
by John C
May 10, 2024
I chose the Waterloo ford dealer because I wanted a small town personal touch. I am so glad I did. Everyone was great to work with, especially Joe Hill my sales representative. I had to order my new truck an town personal touch. I am so glad I did. Everyone was great to work with, especially Joe Hill my sales representative. I had to order my new truck and he kept me up to date on its status the entire time and when it finally arrived he had it ready for me the next day. More
by Rockaf28
Employees Worked With
May 09, 2024
They were very nice at the dealership John and Kyle really knew the car and explained everything to me really knew the car and explained everything to me More
by billdavidson7777
