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Sunset Ford of Waterloo
Waterloo, IL
1,951 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,951 reviews
March 05, 2024
Adrian made the process easy and he was always avaliable for questions with fast response time after the sale. for questions with fast response time after the sale. More
by Jeff
Employees Worked With
February 26, 2024
I purchased a truck from Sunset and couldn’t be happier with the entire process. The whole team did a great job especially my salesman, John Ries. No pressure whatsoever, it was a pleasure doing business w with the entire process. The whole team did a great job especially my salesman, John Ries. No pressure whatsoever, it was a pleasure doing business with Sunset Ford. More
by Ron Hubbard
February 24, 2024
Adrian was amazing to work with along with the rest of the employees at Sunset! We never felt pressured to buy and was provided with honest and trustworthy information about the used Explorer we purchased the employees at Sunset! We never felt pressured to buy and was provided with honest and trustworthy information about the used Explorer we purchased. Adrian found a car that met and exceeded what we were looking for. He was knowledgeable about the vehicle and provided additional information including the Ford app. We will definitely return to Sunset when purchasing a new vehicle in the future! More
by Stefanie Shipp
Employees Worked With
February 22, 2024
My wife and I could not be more pleased at the service we received at Sunset. Joe was so easy and helpful to work with. We love our new addition. received at Sunset. Joe was so easy and helpful to work with. We love our new addition. More
by ecnsc91
February 21, 2024
Sunset Ford has sold me quality vehicles within a doable price range. They worked with me to understand the buying process when I was just starting out, and my most recent sales rep Adrian had fantastic cus price range. They worked with me to understand the buying process when I was just starting out, and my most recent sales rep Adrian had fantastic customer service! More
by abbyle
Employees Worked With
February 21, 2024
The buying experience that I had with the Sunset Ford staff was nothing short of amazing. Adrian made the process smooth and was very easy to work with. staff was nothing short of amazing. Adrian made the process smooth and was very easy to work with. More
by Jackie
February 19, 2024
Fantastic experience and will return for next truck. Thank you and see you next time. Thank you and see you next time. More
by Jimjimjimmyjimmy
Employees Worked With
February 11, 2024
We worked with Joe as our salesman and have never had a better car buying experience! He made everything easy for us from the start. We weren’t planning on trading in my car but Kyle met us at a great pric better car buying experience! He made everything easy for us from the start. We weren’t planning on trading in my car but Kyle met us at a great price that we couldn’t turn down. Treff made the final signing process extremely easy. Overall we had an amazing experience with this team and they have earned our future business. We could tell they genuinely wanted us to walk out happy and satisfied, which we were. I look forward to my next car-buying experience with them! More
by stephanie.l.kinard
