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Sunset Ford of Waterloo

Waterloo, IL

Overview
Employees
Reviews
Vehicles
4.8
1,951 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,951 reviews

February 03, 2024

We had a Great experience! Joe and the team were very Easy to work with. More

by jandwstevens94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
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Feb 05, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review, and congratulations on your purchase! We are so happy to hear that our team took care of you, and we wish you all the best. We're here for any future needs and hope to see you again. Enjoy!

February 02, 2024

Great service and friendly staff. Love my new car. Made the process easy. Thank you. More

by jrau68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
Report | Print
Feb 05, 2024 -

Sunset Ford of Waterloo responded

Congratulations! Our team truly enjoyed working with you, and we wish you many happy, safe miles. Thank you for choosing Sunset Ford of Waterloo; we hope to work with you again!

February 01, 2024

Great staff who care about the customer and greatly value service. They stuck with me throughout the purchase and answered question I had. This is the second vehicle I have purchased through Sunset and lik More

by derousser1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Brewer, Debbie Menard, Treff Laplant
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Feb 02, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the great review, and congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs. Enjoy your vehicle!

January 27, 2024

Was easy to get along every one From the service writers to the end Thanks More

by ridgetop
Recommend Dealer
Yes
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Jan 29, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! Our team truly enjoyed working with you, and we're here for any future needs!

January 27, 2024

Absolutely a great car buying experience. Joe Hill was very quick to respond to my request for more information about the vehicle I was interested in and in no time I was driving home. Thank More

by KMG
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
Report | Print
Jan 29, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for sharing your experience, and congratulations on your purchase! Our team is here for any future needs, and we hope to see you again!

January 26, 2024

Very good Clean plesent and workers are very good at their job Nice all over the store More

by nancyscott57
Recommend Dealer
Yes
Employees Worked With
Lonnie
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January 25, 2024

I live the new valet option. Service us always fast and friendly and the text updates and questions are easy to follow and answer More

by m_steinbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sid Gallagher
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Jan 26, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team truly enjoyed working with you and we will see you next time!

January 23, 2024

Amazing service department! ! Lonnie always takes care of me when I come in for service. More

by jrenaud81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! Our team is here for any future needs, and we will see you next time!

January 23, 2024

Bought a new Ford Edge. Great experience, Very friendly and eager to please. Made sure I was comfortable with car and price. More

by joeb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review, and congratulations on your purchase! Our team truly enjoyed working with you, and we will see you next time!

January 21, 2024

The service on my vehicle was done very quickly. The service on my vehicle was done very quickly More

by DARREN.E.PAIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Sunset Ford of Waterloo responded

We appreciate the great review and your business! Our team is here for any future needs; come back and see us!

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