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Sunset Ford of Waterloo
Waterloo, IL
1,953 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,953 reviews
October 22, 2023
Buying a used car from Sunset Ford Waterloo was the perfect experience. No hard sell and everyone was professional and friendly. We are very happy with our new ‘used’ car and would highly recommend the perfect experience. No hard sell and everyone was professional and friendly. We are very happy with our new ‘used’ car and would highly recommend them to anyone looking to buy a new or used vehicle. More
by lynndurb
Verified Customer
October 21, 2023
Kind, courteous, fast, and very professional, the whole team at Sunset Ford, Waterloo, Illinois. I would recommend anybody to go there and buy a vehicle. team at Sunset Ford, Waterloo, Illinois. I would recommend anybody to go there and buy a vehicle. More
by errol_johanning
October 18, 2023
We had an awesome experience buying a car through Sunset Ford of Waterloo. We weren't planning to buy a vehicle when we stepped on the lot but happened to find exactly what we were looking for at a price t Ford of Waterloo. We weren't planning to buy a vehicle when we stepped on the lot but happened to find exactly what we were looking for at a price that was too good to pass up. Joe was great to work with. The whole staff there was top notch as well. Highly recommend! More
by mpcrean
October 18, 2023
When I first met Joe Hill, I was impressed with his friendliness and sincerity. The more we talked, I began to appreciate his professionalism, knowledge and honesty! He helped make our experience at Su friendliness and sincerity. The more we talked, I began to appreciate his professionalism, knowledge and honesty! He helped make our experience at Sunset Ford truely enjoyable!! More
by djbx9
October 18, 2023
Lonnie does a great job helping me with my truck for service that is needed ….score between 1 -10 she is rated 10… service that is needed ….score between 1 -10 she is rated 10… More
by STORMYDK
Employees Worked With
October 18, 2023
My last 3 new vehicles and my daughters vehicle have all went through Treff. I have always felt "taken care of" and all bases covered. He looks out for you and makes sure you are covered the same way he cov went through Treff. I have always felt "taken care of" and all bases covered. He looks out for you and makes sure you are covered the same way he covers himself. More
by chilimack
October 17, 2023
Adrian was outstanding. New just what I need for hauling a travel trailer. He will be my 'go to' guy for future cars New just what I need for hauling a travel trailer. He will be my 'go to' guy for future cars More
by Vicki_lemler
Employees Worked With
Other Employees :
Treff Laplant, Sid Gallagher
October 16, 2023
We had a great experience with this dealership. Bought a beautiful used car. Adrian, our sales person, was down to earth and not pushy at all. Treff, who helped us with financing, and Kyle, the sal Bought a beautiful used car. Adrian, our sales person, was down to earth and not pushy at all. Treff, who helped us with financing, and Kyle, the sales manager, were both awesome as well. We highly recommend giving them a shot the next time you are in the market for a new/used vehicle! More
by lynndurb
October 12, 2023
Timely, professional, friendly service. Lonnie was helpful in scheduling appointment for getting recall taken care of. Lonnie was helpful in scheduling appointment for getting recall taken care of. More
by spete
Employees Worked With
October 02, 2023
Joe Hill was great to work with! Joe made the buying process so easy! Joe is very knowledgeable and treated me with respect throughout the whole process! Joe made the buying process so easy! Joe is very knowledgeable and treated me with respect throughout the whole process! More
by Mh5413
