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Sunset Ford of Waterloo
Waterloo, IL
1,980 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,980 reviews
December 02, 2023
Very good. They are very nice to the customers. And they do good work. The girl at the service desk is great. I can't remember her name. They are very nice to the customers. And they do good work. The girl at the service desk is great. I can't remember her name. More
by Dianeheyde
Verified CustomerEmployees Worked With
Can't remember her name
November 29, 2023
My experience with Adrian and Sunset Ford has been so awesome!! Adrian was very very helpful!!! awesome!! Adrian was very very helpful!!! More
by Jackiekhavis
November 27, 2023
Fantastic experience. I would definitely recommend and purchase again. Sales and finance made it a smooth transaction. I would definitely recommend and purchase again. Sales and finance made it a smooth transaction. More
by G Wirth
November 26, 2023
Joe and the rest of the team were wonderful to work with. Love my new truck Love my new truck More
by katie_chausse
November 25, 2023
Five star experience. Got a great deal on a great Escape. Everyone was efficient and kind. Would recommend and buy again. Got a great deal on a great Escape. Everyone was efficient and kind. Would recommend and buy again. More
by Leroywandahorn
November 25, 2023
Everyone here was very helpful and kind. It was a great buying experience! I will definitely look here first in the future. It was a great buying experience! I will definitely look here first in the future. More
by Eklein
November 22, 2023
Straight Shooters! I have now dealt with them on multiple occasions. They are pleasant, personable and professional. I have now dealt with them on multiple occasions. They are pleasant, personable and professional. More
by martin29
November 22, 2023
Stopped in to have someone look at my Ford Pass for starting my vehicle. Joe Hill called Ford Pass for me and we tried some things they suggested, which did not work. Before having to have it serviced starting my vehicle. Joe Hill called Ford Pass for me and we tried some things they suggested, which did not work. Before having to have it serviced, he tried one more thing and it worked! I appreciate him taking the time and effort to help me out. It is really appreciated!! Kudos to Joe!! More
by Pam
November 21, 2023
Excellent salesman and sales manager. They went out of their way to get us the car we wanted They went out of their way to get us the car we wanted More
by jean.keen47
