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Sunset Ford of Waterloo

Waterloo, IL

Overview
Employees
Reviews
Vehicles
4.8
1,980 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,980 reviews

November 21, 2023

Our experience with Sunset Ford of Waterloo was AMAZING! ! JOHN RIES did a FANTASTIC JOB helping us get the vehicle we wanted for the BEST PRICE!!! His manager, Kyle, was AWESOME as well working with us and More

by richk214
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hillary Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Brewer 5 Stars, Treff Laplant
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Nov 22, 2023 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Working with you was such a pleasure, and we can't thank you enough for your business and recommendation. Our team wishes you the best, and we hope you enjoy your vehicle for years to come. We're here for any future needs!

November 20, 2023

John, Kyle and Treff were wonderful to work with. Got a great deal on a new vehicle and top dollar for my trade. Everything went smooth and everyone was super nice. More

by oberndorferroy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
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Nov 21, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business. Our team truly enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs!

November 17, 2023

Excellent Working with Lonnie is the best. She is knowledgeable and professional. Excellent customer service. More

by jmassey83
Recommend Dealer
Yes
Employees Worked With
Lonnie
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Nov 20, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing and for choosing Sunset Ford of Waterloo! It was wonderful working with you, and we will see you next time!

November 17, 2023

Lonnie was great to work, courteous, ND informative. Sunset in Waterloo was Ble to get our carin the same day for diagnosing and fixed the next. More

by AJRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review! We are lucky to have Lonnie, and it is great to hear that she took care of you. We hope to work with you again!

November 15, 2023

Love this dealership. Close to home and the service is awesome. I would highly recommend it. More

by V015EYJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed working with you, and we wish you all the best. See you next time!

November 14, 2023

Joe Hill was very awesome to work with, he had some great stories to share! More

by mmj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
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Nov 14, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing! We wish you many happy miles and hope to see you again!

November 13, 2023

Lonnie always does a great job making sure my service needs are met and lets me know if something is due to be done without pressuring me to approve the work More

by David Kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We are lucky to have Lonnie, and it is great to hear that she provided you with the service you deserve. We wish you all the best and look forward to your next visit!

November 08, 2023

Joe Hill was a pleasure to work with in choosing my new Escape. He made sure I was completely satisfied with my purchase. Treff Laplant was fantastic to work with as well. Everything was clearly explained More

by Laura
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Brewer, Treff Laplant
Report | Print
Nov 09, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review, and congratulations on your purchase! Our team enjoyed working with you, and we wish you all the best. We're here for any future needs; come back to see us!

November 03, 2023

Best dealership I’ve ever done business with! Super friendly and knowledgeable. Made car buying fun instead of work. More

by Hughugs2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Sunset Ford of Waterloo responded

We appreciate the outstanding review and your business! It was such a pleasure having you here, and we wish you many happy, safe miles. Come on back and see us!

November 03, 2023

great experience with Joe Hill and with everyone involved. Joe Remembered the options that I wanted from my last vehicle purchase 5 years ago! More

by Netsy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
Report | Print
Nov 06, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! It was such a pleasure working with you, and we appreciate the opportunity to earn your business. Our team is here for any future needs; come back and see us!

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