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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,953 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,953 reviews

September 30, 2023

Every time I call I’m giving a price quote and then when I get there it’s always different. More

by bcombs21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Sunset Ford of Waterloo responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, you are welcome to reach out to me. - Justin Heutel, Fixed Operations Manager. 314-467-1101or jtheutel@sunsetford.com

September 28, 2023

Best car buying experience in my life. Honesty, integrity, and excellence! No games, gimmicks, or tricks. What you see is what you get. Thank you for being fair and honest. We will recomme More

by bobbyschult
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager, Debbie Menard, Treff Laplant
Sep 28, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us, and congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs. Welcome to the family!

September 27, 2023

Great experience! Adrian was very helpful with clarifying the details between models while I was still deciding on the right car for me. Even with with having a co-sig More

by clvogel14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team enjoyed working with you, and we wish you many happy miles. We hope to work with you again. Thank you for your business!

September 22, 2023

Treff Laplant is the absolute best to work with. I will never go anywhere else! More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
Sep 25, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We enjoyed working with you, and we will see you next time!

September 21, 2023

It's a good place to buy a car. A good place to buy a car or truck. Wish it had pickup and drop off service for my location. Or just give me a loaner. More

by edwinshaver
Recommend Dealer
Yes
Employees Worked With
Lonnie
Sep 22, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and your business. Our team truly enjoyed working with you and we hope to see you again!

September 20, 2023

Joe was great to work with. No pressure and friendly. He asked what I was looking in a truck, made several suggestions as to the opinions that would serve my needs and found sev More

by emcleanjr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We are here for any future needs and hope to see you again. Thank you for choosing Sunset Ford of Waterloo!

September 19, 2023

It was a Great Experience working with Joe when ordering my new truck. Took care of me throughout the process. Would recommend him to anyone and will work with him when I upgrade in the future. More

by stangman68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team enjoyed working with you, and we are so happy to hear that Joe took great care of you. We appreciate your business and recommendation and are here for future needs. Enjoy your truck!

September 19, 2023

Will have all service work done here Very helpful fast service Staff is.so great More

by Joe John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hill
Sep 20, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team is here for any future needs; come back and see us!

September 18, 2023

They were very helpful in finding answers a couple questions. I had an easy to work with. More

by Tom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
Sep 19, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and your business, Tom! Our team enjoyed working with you, and we are here for any future needs. Come back and see us!

September 13, 2023

Great service and Excellent communication. This was my first interaction with this location, but I was surprised by their knowledge and attention to detail. Service Manager: Lonnie Pope, was More

by shelley.fossell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
Sep 14, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! Our team truly enjoyed working with you, and we are happy to hear that our team took care of you. We wish you all the best and are here for any future needs!

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