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Sunset Ford of Waterloo
Waterloo, IL
1,980 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,980 reviews
October 18, 2023
When I first met Joe Hill, I was impressed with his friendliness and sincerity. The more we talked, I began to appreciate his professionalism, knowledge and honesty! He helped make our experience at Su friendliness and sincerity. The more we talked, I began to appreciate his professionalism, knowledge and honesty! He helped make our experience at Sunset Ford truely enjoyable!! More
by djbx9
October 18, 2023
Lonnie does a great job helping me with my truck for service that is needed ….score between 1 -10 she is rated 10… service that is needed ….score between 1 -10 she is rated 10… More
by STORMYDK
Verified CustomerEmployees Worked With
October 18, 2023
My last 3 new vehicles and my daughters vehicle have all went through Treff. I have always felt "taken care of" and all bases covered. He looks out for you and makes sure you are covered the same way he cov went through Treff. I have always felt "taken care of" and all bases covered. He looks out for you and makes sure you are covered the same way he covers himself. More
by chilimack
October 17, 2023
Adrian was outstanding. New just what I need for hauling a travel trailer. He will be my 'go to' guy for future cars New just what I need for hauling a travel trailer. He will be my 'go to' guy for future cars More
by Vicki_lemler
Employees Worked With
Other Employees :
Treff Laplant, Sid Gallagher
October 16, 2023
We had a great experience with this dealership. Bought a beautiful used car. Adrian, our sales person, was down to earth and not pushy at all. Treff, who helped us with financing, and Kyle, the sal Bought a beautiful used car. Adrian, our sales person, was down to earth and not pushy at all. Treff, who helped us with financing, and Kyle, the sales manager, were both awesome as well. We highly recommend giving them a shot the next time you are in the market for a new/used vehicle! More
by lynndurb
October 12, 2023
Timely, professional, friendly service. Lonnie was helpful in scheduling appointment for getting recall taken care of. Lonnie was helpful in scheduling appointment for getting recall taken care of. More
by spete
Employees Worked With
October 02, 2023
Joe Hill was great to work with! Joe made the buying process so easy! Joe is very knowledgeable and treated me with respect throughout the whole process! Joe made the buying process so easy! Joe is very knowledgeable and treated me with respect throughout the whole process! More
by Mh5413
September 30, 2023
Every time I call I’m giving a price quote and then when I get there it’s always different. I get there it’s always different. More
by bcombs21
Employees Worked With
September 28, 2023
Best car buying experience in my life. Honesty, integrity, and excellence! No games, gimmicks, or tricks. What you see is what you get. Thank you for being fair and honest. We will recomme Honesty, integrity, and excellence! No games, gimmicks, or tricks. What you see is what you get. Thank you for being fair and honest. We will recommend to anyone looking to get a new car Joe Hill and the entire Sunset Waterloo team. Extremely fair trade in value. They go by the book! More
by bobbyschult
September 27, 2023
Great experience! Adrian was very helpful with clarifying the details between models while I was still deciding on the right car for me. Even with with having a co-sig Adrian was very helpful with clarifying the details between models while I was still deciding on the right car for me. Even with with having a co-signer, Adrian made me feel accomplished with it being my purchase which was important to me. More
by clvogel14
Employees Worked With
