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Sunset Ford of Waterloo
Waterloo, IL
1,954 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,954 reviews
August 25, 2023
Lonnie is great to work with, she goes the extra mile and I wouldn't go anywhere else for service. I wouldn't go anywhere else for service. More
by bbtbskn
Verified CustomerEmployees Worked With
August 19, 2023
There was no pressure by sales rep and he made sure he answered all our questions. answered all our questions. More
by Terran
August 19, 2023
The lack of a porter shows. Nobody double checks things before they are put out on the lot when done. Being told my vehicle was fixed and it wasn’t was upsetting. The total was Nobody double checks things before they are put out on the lot when done. Being told my vehicle was fixed and it wasn’t was upsetting. The total was also upsetting for the repair. More
by tagne125
Employees Worked With
August 15, 2023
Lonnie is great to work with. Good communication about repairs and timeframes and accurate estimates. Good communication about repairs and timeframes and accurate estimates. More
by jeff
Employees Worked With
August 14, 2023
Great status updates and explanations of repair costs, was able to quickly schedule an appointment. was able to quickly schedule an appointment. More
by ggrebing
Employees Worked With
August 13, 2023
Great service. Kept me informed of progress. Needed nee battery, quickly installed. Balanced my tires. Kept me informed of progress. Needed nee battery, quickly installed. Balanced my tires. More
by Mob
August 10, 2023
Service center I text a lot, so asked her to send me about my truck and when can pick it up. Very polite and great communitarian. about my truck and when can pick it up. Very polite and great communitarian. More
by STORMYDK
August 09, 2023
Joe is THE MAN… he made an experience I was dreading breezy and stress-free!!! Come see for yourself what Joe and Sunset Ford of Waterloo is all about! breezy and stress-free!!! Come see for yourself what Joe and Sunset Ford of Waterloo is all about! More
by willweck
August 08, 2023
Treff and the whole team made our purchase so simple. They gave us all the information we needed and helped with all of our concerns. Would definitely buy from them again! They gave us all the information we needed and helped with all of our concerns. Would definitely buy from them again! More
by h94
Employees Worked With
Treff Laplant
August 08, 2023
You kept me informed every step of the way and provided great service in a timely manner great service in a timely manner More
by CHUCK.FLOARKE
Employees Worked With
