Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Sunset Ford of Waterloo

Waterloo, IL

Overview
Employees
Reviews
Vehicles
4.8
1,954 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
Contact Dealership
View Awards

1425 N Illinois Route 3

Waterloo, IL

62298

Directions

By Type

Showing 1,954 reviews

August 07, 2023

Personable. . very helpful answered all our questions.. made us great deal definitely would use Sunset Ford of waterloo again. More

by Geoguy77 Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch and Kyle Brewer, Perry Webb
Report | Print
Aug 08, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and your business! Our team wishes you all the best, and we will see you next time!

August 04, 2023

Good people to deal with. Will definitely check them out for our next purchase. Very happy! More

by mattsommer309
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team truly enjoyed working with you, and we wish you all the best. Thank you for choosing Sunset Ford of Waterloo!

August 04, 2023

Lonnie was awesome and easy to communicate with. All my vehicular needs were met efficiently, effectively and pleasantly. More

by J.WHITFIELD97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Sunset Ford of Waterloo responded

Thank you so much! We are lucky to have Lonnie, and it's great to know she provided you with a top-notch experience. See you next time!

August 02, 2023

Easy to work with and very friendly. Everything went as planned and the vehicle was as described. I would buy there again with no problem. More

by ckbutts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Sunset Ford of Waterloo responded

Thank you for the 5-star review! We're happy to hear your purchase experience went smoothly.

August 02, 2023

Lonnie in service was absolutely great to work with. Her and the tech did a great job diagnosing my vehicle getting the repair completed and working with both ford warranty and the aftermarket coverag More

by B.ellis86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Sunset Ford of Waterloo responded

Thank you for the 5-star review! We're happy to hear Lonnie and the team were able to take great care of you.

July 30, 2023

Adrian was was great friendly and got us a good deal if you need a car get in over to Sunet ford of wsterloo. More

by Geoguy77 Marty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team truly enjoyed working with you, and it is wonderful to hear that they took care of you. We wish you all the best and will see you next time!

July 29, 2023

The experience was nice and Joe was very helpful in the purchase. I would buy from them again! More

by jeffklund198504
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
Report | Print
Jul 31, 2023 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. Thank you so much for choosing Sunset Ford of Waterloo!

July 28, 2023

When vehicle was picked up, service department was closed early, dealt with shop person who didn’t know much. After getting vehicle home, noticed the hood of the car was buckled a bit on driver’s side and th More

by amertz0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Pope
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Sunset Ford of Waterloo responded

Please know that here at Sunset Ford of Waterloo, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101or jtheutel@sunsetford.com

Jul 31, 2023 -

amertz0 responded

It has been a week that we have been told multiple times that someone from upper management would be contacting us, and still haven’t heard from anyone. We have since had another issue with the maintenance performed on the vehicle. The underneath guards were not put back on correctly. These have been temporarily fixed. This issue needs to be repaired correctly using the right hardware. Sunset service department is aware of this problem as well as the hood damage.

July 28, 2023

The service people were very helpful and accommodating. They did the warranty work and the routine maintenance in a timely manner. Work and prices were explained in detail and I will be using sunsets servi More

by SUECASTO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elijah Schmidt I did not actually talk to the technician who worked on the car.
Report | Print
Jul 31, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We appreciate your business, and we are here for any future needs!

July 27, 2023

Well here's to number 3. I have just purchased my 3rd vehicle from Joe at Sunset Ford in Waterloo. I have no words that can express how much I truly appreciate Joe Hill and S More

by Dolly62269
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
Report | Print
Jul 27, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review, and congratulations on the purchase of your vehicle. We wish you many happy, safe miles, and our team is here for any future needs. Come back and see us!

1
...
28
29
30
...
196