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Sunset Ford of Waterloo
Waterloo, IL
2,016 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,016 reviews
August 08, 2025
A positive buying experience. Kyle and his team were professional in every way. John our sales man made sure we left with no unanswered questions. Kyle and his team were professional in every way. John our sales man made sure we left with no unanswered questions. More
by Wedelkathy
August 07, 2025
Before coming to buy the car I called Joe and asked if there were any dents, scratches or hail damage and was told that there wasn’t. This was completely false. I was too far into the process at this po there were any dents, scratches or hail damage and was told that there wasn’t. This was completely false. I was too far into the process at this point to turn back and felt a bit stuck as I had already sold the vehicle I had been driving, trusting the vehicle I was purchasing was in the condition I was told. Very very disappointing transaction, just another dishonest dealership that had their own best interest in mind, above all else. More
by baird.michaeld
August 06, 2025
Joe Hill and the team at Sunset Ford are awesome. Recently purchased my 2nd vehicle through them and it was a pleasure. Recently purchased my 2nd vehicle through them and it was a pleasure. More
by livinonklandathu
August 06, 2025
Joe was great to work with very friendly and knowledgeable. I really enjoyed the purchase process with him and the dealership as a whole . knowledgeable. I really enjoyed the purchase process with him and the dealership as a whole . More
by kwarttig
August 06, 2025
Great communication from this dealership, and especially Adrian. Had my eyes set on this very specific truck, and they ensured it was in the best condition possible before handing over the keys. Absolute pr Adrian. Had my eyes set on this very specific truck, and they ensured it was in the best condition possible before handing over the keys. Absolute professionals at Sunset Ford in Waterloo. More
by Austin Baker
August 06, 2025
The boys at sunset are amazing. Very helpful, kind and caring. Debated driving farther then necessary for a car as there are tons of dealerships around me, but I am very glad I did. Very helpful, kind and caring. Debated driving farther then necessary for a car as there are tons of dealerships around me, but I am very glad I did. More
by Stephanie
August 06, 2025
Great customer service. Went above and beyond to make sure we got the deal done on our brand new 2025 F250. Also a huge help when it came to setting all the electronics up f Went above and beyond to make sure we got the deal done on our brand new 2025 F250. Also a huge help when it came to setting all the electronics up for me. Thanks for my new truck. I love it More
by Barkingboutique2
Employees Worked With
August 05, 2025
Adrian and everyone at the dealership was awesome! No bullcrap, great car and great people! No bullcrap, great car and great people! More
by john.jakob1968
July 28, 2025
Everyone was very patient and kind. Explained everything very well. I was very relaxed making an important decision about the vehicle. Explained everything very well. I was very relaxed making an important decision about the vehicle. More
by berryap1964
July 25, 2025
Joe was great to work with on the purchase of a truck for our son. Kyle and Bill were fantastic as well! Would highly recommend this dealership to anyone! our son. Kyle and Bill were fantastic as well! Would highly recommend this dealership to anyone! More
by jennrward
