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Sunset Ford of Waterloo
Waterloo, IL
2,168 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,168 reviews
August 19, 2026
Adrian was awesome to work with. The buying process went very smooth and they worked with me to get into the vehicle we wanted. The buying process went very smooth and they worked with me to get into the vehicle we wanted. More
by jeffkradford
August 18, 2026
I had a great experience at Sunset Ford of Waterloo. The staff was very friendly, professional, and helpful. They answered all my questions and made the process easy and stress-free. Highly recommend! The staff was very friendly, professional, and helpful. They answered all my questions and made the process easy and stress-free. Highly recommend! More
by nguyenhanhnguyen1981
Employees Worked With
August 18, 2026
I was very pleased with the service I got from Sunset Ford and Adrian from start to finish I was treated kindly and was thrilled with my car then and just as thrilled now would recommend them in a minute Ford and Adrian from start to finish I was treated kindly and was thrilled with my car then and just as thrilled now would recommend them in a minute to anyone who would ask my advice More
by NancyH
August 14, 2026
A very friendly atmosphere with zero pressure. Joe was exceptional and actual fun to hangout with prior to going to financing dept. All in all, the best dealership I have ever worked with. Joe was exceptional and actual fun to hangout with prior to going to financing dept. All in all, the best dealership I have ever worked with. More
by fezshade
August 09, 2026
Was fast and easy and Joe did a good job with helping me through the whole process. through the whole process. More
by colinroberts041204
Employees Worked With
Other Employees :
Brian McClain
August 07, 2026
I have purchased a number of new vehicles in my 77 years and my experience with Sunset Ford in Waterloo, Illinois has been very positive. The Salesman, Joe Hill was engaging as was the General Manager. I hi and my experience with Sunset Ford in Waterloo, Illinois has been very positive. The Salesman, Joe Hill was engaging as was the General Manager. I highly recommend doing business with this company for ales and product satisfaction. More
by dvdlyles
Employees Worked With
August 07, 2026
Good interaction and communication with the sales team. Held true to there promise to make a good deal Held true to there promise to make a good deal More
by HWYHOGMAN
August 05, 2026
My salesman Adrian was fantastic no problem great person will buy from him again great dealership will buy from him again great dealership More
by mikerankin55
