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Sunset Ford of Waterloo
Waterloo, IL
2,138 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,138 reviews
May 12, 2026
John was very helpful throughout the entire process. It was my first time buying and he made it a fantastic experience. I highly recommend going to this dealership. It was my first time buying and he made it a fantastic experience. I highly recommend going to this dealership. More
by Austin7
May 12, 2026
Adrian was very helpful with everything he showed me things on my vehicle before before I left things on my vehicle before before I left More
by Karen.feddersen
May 07, 2026
Joe was great to work with. He was friendly, knowledgeable, and made the whole car-buying process easy. He answered all my questions without any pressure. I’d definitely recomme He was friendly, knowledgeable, and made the whole car-buying process easy. He answered all my questions without any pressure. I’d definitely recommend Joe to anyone looking for a good car-buying experience. More
by clafike
Employees Worked With
May 07, 2026
Adrian was very nice, helpful, and knowledgeable with the whole process. Sunset ford is the place to go when looking for a vehicle. whole process. Sunset ford is the place to go when looking for a vehicle. More
by Dmsmothers34
May 05, 2026
I had an excellent experience with this John—professional, knowledgeable, patient, and genuinely focused on helping me find the perfect car without any pressure. John—professional, knowledgeable, patient, and genuinely focused on helping me find the perfect car without any pressure. More
by Girlygirl1175
May 04, 2026
John was very helpful in securing the Subaru Outback. He was always kind and spoke clearly about what was going on and keeping me updated. Great dealership, great people and great service! Thank you so m He was always kind and spoke clearly about what was going on and keeping me updated. Great dealership, great people and great service! Thank you so much! More
by Kritche
May 03, 2026
My husband and I have bought several cars in our life, and this was one of the smoothest, least stressful experiences we've had. Adrian worked closely with us and answered all of our questions. We never h and this was one of the smoothest, least stressful experiences we've had. Adrian worked closely with us and answered all of our questions. We never had to wonder what was going on from the initial contact to setting up the test drive and financing. When he couldn't be there for the final signing, John stepped in and knew everything about our situation. The sales manager Kyle reached out directly to make sure we were being taken care of and worked with us the day of the sale on some last minute concerns. Then Andrew walked us through all the paperwork and answered all of our questions about the financing without any high pressure pushes for add-ons we didn't need. Overall, we were extremely happy and would work with them again. More
by lishia_76
May 02, 2026
No hassle and very friendly and offered a decent price for my trade in . I will be back for my next vehicle for my trade in . I will be back for my next vehicle More
by STITZEL.MICHAEL
Employees Worked With
