Sunset Ford of Waterloo

I had to haul my wife’s car to sunset ford for a water pump replacement job and service manager said they did not have a technician to do that kind of work. Sunset ford at that time only had three technic pump replacement job and service manager said they did not have a technician to do that kind of work. Sunset ford at that time only had three technicians in the whole shop!! and neither one of them could replace a water pump?!?!? The only thing they could do was bs little jobs like rotating tires and changing oil and crap that didn’t mean a hill of beans, but this shop still thinks they need to charge the customer well over $100 per hour for labor!!! What a joke!! I had to go back there and pick up our car and haul it to a dealer 20 miles away to have the work done!! More

Great experience with Adrian. Thorough and honest! We left with a new truck and did not feel over pressured. Thorough and honest! We left with a new truck and did not feel over pressured. More

Everyone was friendly and helpful. Adrian explained everything about the car to me. Kyle was very helpful with financing and explaining all my options. I have bought my last five cars Adrian explained everything about the car to me. Kyle was very helpful with financing and explaining all my options. I have bought my last five cars from Sunset in Waterloo. More

Friendly, helpful, and courteous. I have bought my last five cars here. Wouldn't go anywhere else. Service dept is excellent. I have bought my last five cars here. Wouldn't go anywhere else. Service dept is excellent. More

Great service and done right always happy with the work they do on my vehicles an call you when there's something else to explain to you! they do on my vehicles an call you when there's something else to explain to you! More

Feel like I got scammed out of $750 a/c isn’t working right they told me its fan motor and speed regulator but I already replaced that tech even said it looks like I already replaced it but said that wha right they told me its fan motor and speed regulator but I already replaced that tech even said it looks like I already replaced it but said that what it was cause I use aftermarket parts that they wasn’t compatible with Ford parts but didn’t fix my aftermarket parts work just as well as fords no difference More

The dealership was fast on getting the job done. Will go there in the future. Will go there in the future. More

When I had my oil changed & my tires rotated thru service department. I was supposed to have the point check of everything, fluids etc. I believe? Well my windshield washer reservoir was left wide open and n department. I was supposed to have the point check of everything, fluids etc. I believe? Well my windshield washer reservoir was left wide open and not filled? It appeared they were going to do it and forgot. I’m not sure. I trust Sunset Ford in Waterloo Illinois and have for years, that’s why I take my car there for the oil change & the additive to protect my engine. I could’ve gotten my tires rotated by the company that I bought them from for “free” but I opted to pay the $8 with oil change and have everything under the hood checked. Just disappointed that the water reservoir was left wide open and nothing added. Thank you More

They were friendly and got the work done quickly Everything about the experience was perfect Everything about the experience was perfect More

Second car we have bought there. Such amazing customer service when dealing with people. Love how they was on top of everything. Went and had the car picked up for me. They worked fa Such amazing customer service when dealing with people. Love how they was on top of everything. Went and had the car picked up for me. They worked fast and had us in and out. Thank you guys for being patient with me. Would definitely recommend and already have to a few people. More