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Sunset Ford of Waterloo
Waterloo, IL
1,980 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,980 reviews
July 24, 2023
I had to go to another dealership to get the safety issue corrected that this dealership would not take care of. TCM module. Thanks…. corrected that this dealership would not take care of. TCM module. Thanks…. More
by ESCHOL
Verified CustomerEmployees Worked With
July 22, 2023
This is the third time I have done this survey. Nothing has changed. Lonnie is t try he best service writer I have ever worked with. Nothing has changed. Lonnie is t try he best service writer I have ever worked with. More
by Car Buying 1 2 3 Denny
Employees Worked With
July 20, 2023
Everything went great as usual. It always is each and every time I bring my car to be serviced. Thanks! It always is each and every time I bring my car to be serviced. Thanks! More
by ROEZART
Employees Worked With
July 20, 2023
Always reliable fast and friendly I’ve used sunset for fifteen years or more I’ve never had a problem. fifteen years or more I’ve never had a problem. More
by KMH45
July 19, 2023
Very pleasant buying experience. No pressure sale. Joe and Bill were awesome. Love my new Bronco Sport ! No pressure sale. Joe and Bill were awesome. Love my new Bronco Sport ! More
by crazylady_2
July 18, 2023
Dealt with Joe Hill and Kyle of the sales Team. Great experience from start to finish. No high pressure. Very respectful of my time and considerations. I highly recommend this dealership and will Great experience from start to finish. No high pressure. Very respectful of my time and considerations. I highly recommend this dealership and will refer family and friends. My purchase was not sales transaction but rather relationship building experience. SUNSET FORD WATERLOO WELL DONE! . More
by ptpjhiggins
July 17, 2023
They finally have my car fixed, thanks to Lonnie Pope. She was very patient with a somewhat agrevated customer. If Lonnie ever quits Sunset is losing a great service adviser. She was very patient with a somewhat agrevated customer. If Lonnie ever quits Sunset is losing a great service adviser. More
by Car Buying 1 2 3 Denny
Employees Worked With
July 16, 2023
The service here is always very good. They are good at keeping you up to date on the progress of your vehicle's service, too. They are good at keeping you up to date on the progress of your vehicle's service, too. More
by ROEZART
Employees Worked With
July 15, 2023
Joe was great. Relaxed and no hard sale. Joe and Al bonded over music and bands. Relaxed and no hard sale. Joe and Al bonded over music and bands. More
by crazylady_2
July 15, 2023
Our experience at Sunset Ford Waterloo was exceptional. From our initial vehicle inquiry, Adrian was friendly and helpful. When the vehicles in which we were interested were not available, Adrian made prac From our initial vehicle inquiry, Adrian was friendly and helpful. When the vehicles in which we were interested were not available, Adrian made practical suggestions to fit our budget. Not only was communication with Adrian seamless from start to finish, but also extremely pleasant. Although we have less than perfect credit, Kyle went above and beyond to ensure we were able to secure financing and drive away with the perfect car for us. We felt awesome about our experience and will definitely spread the word about the fantastic service we received from Adrian and Kyle! More
by danamcc27
