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Sunset Ford of Waterloo
Waterloo, IL
1,980 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,980 reviews
July 15, 2023
Adrian was very helpful in every way. He also makes himself available after the sale. He also makes himself available after the sale. More
by dave
July 15, 2023
I received fast efficient service. Just needed a new headlight bulb. They got the job done. Just needed a new headlight bulb. They got the job done. More
by SRO
Verified CustomerEmployees Worked With
July 15, 2023
Very accommodating Lonnie worked with me on getting my fuel door fixed with my Ford factory parts and the service tech did an excellent job on installing the hinge assembly and saving the door from any da fuel door fixed with my Ford factory parts and the service tech did an excellent job on installing the hinge assembly and saving the door from any damage More
by mikeobst70
July 14, 2023
I was so pleased to find an Escape with Sunset. Adrian is a great salesperson and easy to work with. Adrian is a great salesperson and easy to work with. More
by cabegg
July 12, 2023
Joe was very helpful, professional and knowledgeable. Great experience overall! Highly recommended. Look for Joe at sunset in Waterloo for all of your auto purchasing needs! Great experience overall! Highly recommended. Look for Joe at sunset in Waterloo for all of your auto purchasing needs! More
by jakehorr
Employees Worked With
July 07, 2023
Adrian Fitch was a great salesman. He was knowledgable, helpful, courteous, and timely. I recommend Adrian and Sunset Ford as a good place to look for a car. He was knowledgable, helpful, courteous, and timely. I recommend Adrian and Sunset Ford as a good place to look for a car. More
by acramer0
July 07, 2023
The customer service is excellent. They friendly and courteous, very helpful. My truck is running like new thanks to the excellent mechanics. I will always bring my truck here, whethe They friendly and courteous, very helpful. My truck is running like new thanks to the excellent mechanics. I will always bring my truck here, whether it's routine service or major repairs. I trust the crew at Sunset Ford! More
by BOLSEN0
Employees Worked With
July 02, 2023
Very helpful and courteous. Adrian was knowledgeable and answered every question I had. Called to check how I was adjusting to new car. Adrian was knowledgeable and answered every question I had. Called to check how I was adjusting to new car. More
by bonnielou214
June 30, 2023
Great service and timely return of the truck. Thank you so mucn.. Good job guys Thank you so mucn.. Good job guys More
by RINAKE_2000
June 28, 2023
Excellent service everytime I am there. The service department is so easy to work with and get things taken care of. The service department is so easy to work with and get things taken care of. More
by Jacqueline M.
Employees Worked With
