Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sunset Ford of Waterloo
Waterloo, IL
1,981 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,981 reviews
June 17, 2023
The dealership was fast on getting the job done. Will go there in the future. Will go there in the future. More
by BKettler
Verified CustomerEmployees Worked With
June 15, 2023
When I had my oil changed & my tires rotated thru service department. I was supposed to have the point check of everything, fluids etc. I believe? Well my windshield washer reservoir was left wide open and n department. I was supposed to have the point check of everything, fluids etc. I believe? Well my windshield washer reservoir was left wide open and not filled? It appeared they were going to do it and forgot. I’m not sure. I trust Sunset Ford in Waterloo Illinois and have for years, that’s why I take my car there for the oil change & the additive to protect my engine. I could’ve gotten my tires rotated by the company that I bought them from for “free” but I opted to pay the $8 with oil change and have everything under the hood checked. Just disappointed that the water reservoir was left wide open and nothing added. Thank you More
by LAMAST
Employees Worked With
June 12, 2023
Second car we have bought there. Such amazing customer service when dealing with people. Love how they was on top of everything. Went and had the car picked up for me. They worked fa Such amazing customer service when dealing with people. Love how they was on top of everything. Went and had the car picked up for me. They worked fast and had us in and out. Thank you guys for being patient with me. Would definitely recommend and already have to a few people. More
by Bdolmage2010
June 11, 2023
Adrian was very informative and helpful, but did not pressure us at all which was very important to us pressure us at all which was very important to us More
by Ryan
June 07, 2023
Fifteen words is a lot of writing about how you fixed my truck but I'll trh truck but I'll trh More
by BODYSHOP-BILL
Employees Worked With
June 07, 2023
The dealership is very convenient and always gets me in-and-out in a timely matter. in-and-out in a timely matter. More
by UPSMAN76
Employees Worked With
June 07, 2023
Your service center is the best. Your girl at desk is the best. Efficient and great Your girl at desk is the best. Efficient and great More
by lanad22
Employees Worked With
June 07, 2023
Joe was great to deal with at Sunset Ford, I appreciate his patience and knowledge throughout the process. his patience and knowledge throughout the process. More
by dmaxtx
June 01, 2023
Always fast and courteous service. Able to get both cars in on the same day. Able to get both cars in on the same day. More
by GFRIERDICH
Employees Worked With
