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Sunset Ford of Waterloo
Waterloo, IL
1,981 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,981 reviews
May 30, 2023
Job was completed as planned. Appointments are kind of loose. Seems like when you make an appointment the time should be kept reasonably close Appointments are kind of loose. Seems like when you make an appointment the time should be kept reasonably close More
by MYRICK08
Verified CustomerEmployees Worked With
May 29, 2023
It's hard to write 15 words on a recall however the young man filling in for Lonnie was great. man filling in for Lonnie was great. More
by BODYSHOP-BILL
Employees Worked With
May 25, 2023
Was searching Ford Dealers on line for a new truck and found the F250 at Sunset. Perry sent an email thru and Joe contacted me right away. Joe did a great job from the test drive to handing me the keys, found the F250 at Sunset. Perry sent an email thru and Joe contacted me right away. Joe did a great job from the test drive to handing me the keys, setting up the truck and showing me how everything worked. What a great asset to Sunset. Perry has been a friend for 52 years and reconnecting over this truck purchase. He was very cordial, professional and a pleasure to deal with. The truck is awesome and everything I was looking for. Thanks to all, Steve Missey More
by steve@bartelsmissey.com
May 24, 2023
Easiest vehicle purchase ever. I would highly recommend to anyone interested in a vehicle purchase I would highly recommend to anyone interested in a vehicle purchase More
by barkthies
May 24, 2023
Lonnie was very helpful in getting my project in and fixed. Her customer service was excellent. fixed. Her customer service was excellent. More
by Biebs
May 24, 2023
Quick service but I wish something I was told would be looked at was actually looked at. They might have just forgot but this would have been nice. looked at was actually looked at. They might have just forgot but this would have been nice. More
by Cody C.
Employees Worked With
May 23, 2023
Fantastic experience buying a car. Everything went as the salesman said. Adrian was timely, professional, and courteous. The finance manager, Kyle was also efficient, polite and pr Everything went as the salesman said. Adrian was timely, professional, and courteous. The finance manager, Kyle was also efficient, polite and professional. All in all, they made for a smooth buying experience and made a typically painful process much more enjoyable. More
by Lewis
May 22, 2023
Lonnie handled the service for our 2017 Escape timely and professionally. She wanted to keep it one more day so they could properly test the service that was formed and offered a rental for a day at no char professionally. She wanted to keep it one more day so they could properly test the service that was formed and offered a rental for a day at no charge. More
by David Kennedy
Employees Worked With
May 19, 2023
Adrian was very helpful. We text about the car we wanted and he answered quickly. Very good service all around. We text about the car we wanted and he answered quickly. Very good service all around. More
by johnvargo1956
Employees Worked With
