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Sunset Ford of Waterloo
Waterloo, IL
1,957 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,957 reviews
April 29, 2023
Adrian was great to work with. We appreciate the flexibility they gave us. We will definitely buy from him again! We appreciate the flexibility they gave us. We will definitely buy from him again! More
by bmoeller
April 25, 2023
Quick and convenient turnaround time with little hassle, I do wish they could have washed the vehicle as they do have a car wash on site. I do wish they could have washed the vehicle as they do have a car wash on site. More
by KTHWRICH
Verified CustomerEmployees Worked With
April 25, 2023
Great service department! Very friendly and easy to get scheduled. I drive past another Ford store on my way to Sunset Waterloo and it's well worth the drive! In and out very Very friendly and easy to get scheduled. I drive past another Ford store on my way to Sunset Waterloo and it's well worth the drive! In and out very quickly. Service while I waited... which wasn't too long. More
by timlael
Employees Worked With
April 21, 2023
Been a customer for 10 years it’s hard to keep customer service stable through multiple employee changes but their doing their best service stable through multiple employee changes but their doing their best More
by Gregoberto
Employees Worked With
April 18, 2023
Adrian went above and beyond my expectations. He was fantastic to work with. The best customer service that I have had when buying a car. He was fantastic to work with. The best customer service that I have had when buying a car. More
by jdh2646
April 18, 2023
Adrian was a pleasure to work with! Well informed but never pushy!! Would buy from sunset again Well informed but never pushy!! Would buy from sunset again More
by j-heise
Employees Worked With
April 16, 2023
Very customer friendly. Yreat women customers with respect and not like they are stupid. Aweao.e Yreat women customers with respect and not like they are stupid. Aweao.e More
by Dsrahn
Employees Worked With
April 14, 2023
Sunset is addressing the minor problems have had. Very pleasant to work with. Nice selection of vehicles. Very pleasant to work with. Nice selection of vehicles. More
by Ptabor
April 14, 2023
Service is always completed in a timely manner and done right. Lonnie is great at the Waterloo location. right. Lonnie is great at the Waterloo location. More
by Shannon
