Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sunset Ford of Waterloo
Waterloo, IL
1,981 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,981 reviews
Verified Customer
May 17, 2023
Adrian listened to me and understood my needs and my budget and made it happen. He has been very helpful throughout the entire process, including explaining how all the features in my new car function. budget and made it happen. He has been very helpful throughout the entire process, including explaining how all the features in my new car function. He invited me to come back to him if I have any additional questions. This was probably the best car buying experience I have had. More
by Bck_1206
Employees Worked With
May 15, 2023
Had excellent service! Kyle was a great help in getting our paperwork filled out for a reimbursement on our warranty. Kyle was a great help in getting our paperwork filled out for a reimbursement on our warranty. More
by Whitefuji
May 13, 2023
Lovely experience with everyone involved. Went above and beyond to make everything go smoothly and kept us well informed along the way. It was a pleasure working with Joe. Went above and beyond to make everything go smoothly and kept us well informed along the way. It was a pleasure working with Joe. More
by madelynnwhaley
Employees Worked With
May 09, 2023
Very nice group that was attentive and took care of everything. Adrian was very informative. It was done quickly. everything. Adrian was very informative. It was done quickly. More
by matt R
Employees Worked With
May 05, 2023
Great dealership, friendly staff. The quickest easiest car buying experience I've had so far. Joe Hill went above and beyond to explain all the features of my new explorer. If I could The quickest easiest car buying experience I've had so far. Joe Hill went above and beyond to explain all the features of my new explorer. If I could give more than 5 stars for the staff I would. More
by kcjpav
May 04, 2023
As usual Lonnie Pope was very friendly and helpful getting my car worked on. She went into the details of the costs associated with the repair to my window getting my car worked on. She went into the details of the costs associated with the repair to my window More
by MaryC
Employees Worked With
May 02, 2023
I have done a lot of business with Sunset Ford St. Louis for over 20 years. I was looking for a 2022 Escape and St. Louis had several but Waterloo had the perfect one for me. I met Joe Hill on a Mon Louis for over 20 years. I was looking for a 2022 Escape and St. Louis had several but Waterloo had the perfect one for me. I met Joe Hill on a Monday and made the deal. The car had recent hail damage and was repaired on Friday four days later. The following Monday I came back and did the finance paperwork with Kyle and left with my new 2022 Escape. The process was easy and the car was ready as promised. More
by TAWSCORE2
May 01, 2023
Quickest and best car buying experience we have ever had. Great people here. Highly recommend. Great people here. Highly recommend. More
by cls4016
