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Sunset Ford of Waterloo

Waterloo, IL

Overview
Employees
Reviews
Vehicles
4.8
1,958 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,958 reviews

April 14, 2023

Service is always completed in a timely manner and done right. Lonnie is great at the Waterloo location. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber, Dustin McKenzie
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Apr 17, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and for your business! Our team truly enjoys having you here, and we look forward to your next visit!

April 13, 2023

Service was fast. Lonnie explained everything very well. Very pleased with the service that I received. More

by ppct500
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
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Apr 13, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We are so happy to hear that our team took great care of you, and we wish you many happy, safe miles. See you next time!

April 12, 2023

Charged for parts before work. First time i have ever had to make s downpayment for service. Recommended oil change and didn't do it More

by HH
Recommend Dealer
Yes
Employees Worked With
I don't remember.
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Apr 13, 2023 -

Sunset Ford of Waterloo responded

Thank you for providing feedback on your visit. Our team hopes to have the opportunity to work with you again.

April 12, 2023

Adrian was very easy to work with and Kyle was great too! Happy with the whole experience. More

by pfelix54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2023 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Working with you was such a pleasure, and our team wishes you many happy, safe miles. We are here for any future needs and hope to see you again. Thank you for choosing Sunset Ford of Waterloo!

April 11, 2023

Great service dept! Lonnie is the best!! Prompt service and great explanations on what needs to be taken care of on vehicle. More

by pdstadler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and kind words for Lonnie! We are lucky to have her, and it's great to hear that she made your visit top-notch. Our team wishes you all the best, and we hope to see you again!

April 09, 2023

Lonnie in the service department is spot-on in her position - friendly -helpful - and knowledgeable! She gets the job done right!! More

by Mom21girl3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Koester
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Apr 10, 2023 -

Sunset Ford of Waterloo responded

We appreciate the kind words and your business! Our team hopes to have the chance to see you again!

April 07, 2023

Lonnie is awesome and very friendly as well as professional. I highly recommend using su nset ford More

by Pattibauer16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed working with you, and we're here for any future needs!

April 07, 2023

Very helpful with the process. Easy going and made it a pleasant experience. Thank you. More

by dkey0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2023 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy miles. We're here for any future needs, come back and see us!

April 06, 2023

Pleasant and happy to both of us and not pushy to sell us a truck. More

by bje
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! Our team wishes you many happy miles, and we will see you next time!

April 03, 2023

They were super easy to work with! Thank you Adrian for making me a happy customer! I drove all the way from Wisconsin to purchase from Sunset Ford. I highly recommend! More

by Marc_bethjohnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2023 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! We can't thank you enough for your recommendation and for making the drive to us. Working with you was such a pleasure, and our team wishes you many happy, safe miles. We are here for any future needs!

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