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Sunset Ford of Waterloo
Waterloo, IL
1,958 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,958 reviews
April 01, 2023
If I could have rated my experience at Sunset Ford with Joe, I would have rated 10 stars. Joe is efficient, friendly, knowledgeable and quick to close deals. I would highly recommend stopping by to see Jo Joe, I would have rated 10 stars. Joe is efficient, friendly, knowledgeable and quick to close deals. I would highly recommend stopping by to see Joe. More
by Jackie
Employees Worked With
April 01, 2023
Excellent service and everything done in a timely manner. Will recommend to other people in the future Will recommend to other people in the future More
by Dorine53m
Verified CustomerMarch 28, 2023
Very professional, knowledgeable, polite staff to work with. I have already recommended Sunset to my co-workers, family and friends. with. I have already recommended Sunset to my co-workers, family and friends. More
by roesener
March 26, 2023
Kyle Brewer was amazing. From beginning to end he was honest, kind, and went above and beyond. I've had bad experiences with dealerships in the past, I went into it with my From beginning to end he was honest, kind, and went above and beyond. I've had bad experiences with dealerships in the past, I went into it with my guard up. That was not needed with Kyle. He does the customer right. I highly recommend Sunset Ford, and I recommend that you ask for Kyle Brewer when you go there. More
by Mark
Employees Worked With
March 20, 2023
Only thing hotter than our new car is my wife driving it! Thanks Joe Hill! Thanks Joe Hill! More
by baldwinb0
March 19, 2023
Very polite called when they were done. Put oil in it rotated the tires. Nice Put oil in it rotated the tires. Nice More
by WGRIEBEL
Employees Worked With
Other Employees :
Dustin Ruckhaber, Casey Koester, Dustin McKenzie
March 18, 2023
Very thorough at fixing the problem and explaining it to you Lonnie pope and the service center do a great job! you Lonnie pope and the service center do a great job! More
by Finkmic
March 18, 2023
Lonnie and Lucas were both fantastic. Their service and professionalism greatly exceeded my expectations. They both went above and beyond. Their service and professionalism greatly exceeded my expectations. They both went above and beyond. More
by TSAX2
Employees Worked With
