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Sunset Ford of Waterloo
Waterloo, IL
1,988 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,988 reviews
May 20, 2025
Adrian is amazing! My husband and I went to Sunset Ford with the intent of purchasing 2 vehicles and Adrian was right there to help! Amazing service! My husband and I went to Sunset Ford with the intent of purchasing 2 vehicles and Adrian was right there to help! Amazing service! More
by Stephanie Johanning
May 20, 2025
Joe is the best. I hate car shopping and he made it quick, fast and easy! Love my new Bronco! I hate car shopping and he made it quick, fast and easy! Love my new Bronco! More
by mjtumlison
May 17, 2025
My wife and I appreciate all the help Joe did getting us into our new 2025 Ford Explorer Platinum. He answered all our questions and did not pressure us at all. I would recommend a little better customer s into our new 2025 Ford Explorer Platinum. He answered all our questions and did not pressure us at all. I would recommend a little better customer service in the service department as they seemed to be a little short handed and took awhile to get our 2016 Ford Explorer in for service due to mechanic shortage. More
by curtissleehoff
Employees Worked With
May 14, 2025
The sales agent was nice and very helpful. I would use him again. The floor manager was a little pushy trying to sell me stuff that I didn’t want. I realize that is his job. The deal is done a I would use him again. The floor manager was a little pushy trying to sell me stuff that I didn’t want. I realize that is his job. The deal is done and you would think the finance guy would have all the papers for us to sign. No he had to run copies and we had to make small talk. So bottom line liked the salesman and thought the entire process could have been completed in less time. More
by Hogan819
May 13, 2025
John was kind and very helpful. The entire experience was wonderful. I would recommend John for your next vehicle purchase. The entire experience was wonderful. I would recommend John for your next vehicle purchase. More
by Vdoerflein
May 13, 2025
I had an excellent experience working with Joe and his team. I look forward to recommending others to go see Joe. team. I look forward to recommending others to go see Joe. More
by fst4g63
May 08, 2025
John at Sunset Ford was so nice to work with. Great communication and great service. They gave us a great out the door price, no surprises and no pressure. Everything was ready to go when we arri Great communication and great service. They gave us a great out the door price, no surprises and no pressure. Everything was ready to go when we arrived from over an hour away and we couldn't be happier with our purchase. Overall great experience for our first new car! More
by Garritymath
May 07, 2025
Great experience, wouldn't Change anything about it. I was treated so well by Joe . Thanks again for everything! I was treated so well by Joe . Thanks again for everything! More
by jaimelharris
May 06, 2025
Fantastic service! Everyone was so friendly and really listed to what we wanted in a new vehicle. Everyone was so friendly and really listed to what we wanted in a new vehicle. More
by dennismix
