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Sunset Ford of Waterloo
Waterloo, IL
1,958 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,958 reviews
March 18, 2023
Good service. Lady at the service desk was good. Been coming there for years. Will come back. Lady at the service desk was good. Been coming there for years. Will come back. More
by heckeryaya
Verified CustomerEmployees Worked With
March 15, 2023
Well I normally deal with auffenberg but after this experience with sunset ford waterloo. I'm all in definitely will purchase another vehicle from them.. Excellent Customer Service experience with sunset ford waterloo. I'm all in definitely will purchase another vehicle from them.. Excellent Customer Service More
by dscales39
March 15, 2023
Yeah, I have no problem with Sunset Ford in Waterloo. I don’t like the long wait for service but I think that’s everywhere now. I don’t like the long wait for service but I think that’s everywhere now. More
by OYMOONIE
Employees Worked With
March 14, 2023
Great buying experience, hands down easiest car purchase I’ve ever had. Fast and pleasant. I’ve ever had. Fast and pleasant. More
by Michael
March 10, 2023
My experience with Sunset Ford was great. Joe was very helpful and on top of the communication letting me know when the truck was ready to look at. The whole process was very easy. I would re Joe was very helpful and on top of the communication letting me know when the truck was ready to look at. The whole process was very easy. I would recommend Sunset Ford to anyone! More
by alamoreaux5
March 06, 2023
Very efficient and timely. Extremely professional and provided us courtesy driver very much appreciated thank you Extremely professional and provided us courtesy driver very much appreciated thank you More
by RONKOHRING
March 06, 2023
Excellent customer service-Lonnie is friendly and genuinely cares about you as a customer and is always trying to help you out anyway she can; whether it is working with your schedule to get an appoi genuinely cares about you as a customer and is always trying to help you out anyway she can; whether it is working with your schedule to get an appointment ASAP or helping you out with the Ford Pass reward program and available coupons to use. More
by Rach
Employees Worked With
March 03, 2023
Great service, friendly people. I was proud my dad worked at Sunset in the 1970s. I was proud my dad worked at Sunset in the 1970s. More
by Christine
