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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,953 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,953 reviews

January 11, 2023

$500 dollars over priced compared to neighboring repair shops when pricing replacement of rotors and brake pads. More

by PD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Sunset Ford of Waterloo responded

We appreciate you reaching out and providing us with feedback. We pride ourselves on fair and transparent pricing, and we are sorry that you were less than satisfied with your experience here. If you would like to discuss this further, please contact me. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

January 11, 2023

Service advisor. Lonnie pope was very efficient and friendly. This was my first visit to Sunset Ford and I will pleased with the service they provided. I will certain More

by LFITCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Sunset Ford of Waterloo responded

Thank you for sharing this and for choosing Sunset Ford of Waterloo! Our team is here for any future needs. See you next time!

January 10, 2023

Haydon went above and beyond to get us the truck we wanted. Haydon, Kyle and Perry made the whole process painless More

by jeffpmoto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb, Haydon Baue
Jan 11, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review, and congrats on your purchase! It was wonderful having you here, and our team hopes to work with you again!

January 09, 2023

I go to Sunset Ford in Waterloo Illinois for all my service needs other than the Toyota dealership they're my go-to dealers More

by JESSED12603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber
Jan 10, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! Our team is here for any future needs!

January 07, 2023

The woman checking us in was very friendly and efficient. She explained the procedure and helped the recall work process go smoothly. More

by dianecar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber, Dustin McKenzie
Jan 09, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! We are so happy to hear that our team took great care of you, and we hope to have the chance to work with you again!

January 05, 2023

Very courteous and straight forward! ! Explained everything in detail and very informative about the vehicle!! More

by 14twilson55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenden Schreder
Jan 06, 2023 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! Our team enjoyed having you here, and we wish you all the best. Come back and see us!

January 05, 2023

The service manager was fantastic. She got us in right away when other big dealerships in South County would not. More

by Tony Weber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber
Jan 06, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We are so happy to hear that our team took great care of you, and we hope to have the opportunity to work with you again!

January 04, 2023

This dealership’s service is terrible if you need anything more than the very basics done with your vehicle. 6 months ago I was told I had an oil leak, but nothing to worry about and they would addre More

by Shingleoaks
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Pope
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Sunset Ford of Waterloo responded

We are very sorry for how this happened. Unfortunately the only 1 master certified technician we had on staff 6 months ago has since transferred locations leaving us and our customers without a solution for repairs above and beyond basic maintenance here in Waterloo. That is nothing we could have anticipated 6 months ago. We are working diligently to find and secure a technician to fill that role, but until then we are offering all guests the ability to service their vehicle with complex issues like this at our St. Louis store or any other dealership of their choice. If you would like to pursue the St. Louis store as an option, please let us know and we can add you to our schedule. Thank you for being patient with us. Justin Heutel, General Manager of Fixed Operations. 314-467-1120 or jtheutel@sunsetford.com, St. Louis scheduling can be reached at 314-843-4431

January 01, 2023

Clean,friendly, helpful,felt like they were actually listening to my needs,everything was out front and not mysterious. More

by donharbs2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
Jan 04, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for choosing Sunset Ford of Waterloo! Our team truly enjoyed working with you, and we wish you many happy, safe miles. Come back and see us!

January 01, 2023

The salesman was very professional and helpful. The financial person was also very helpful and professional. More

by rswelge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Sunset Ford of Waterloo responded

Thank you for sharing your experience with us! Our team is here for any future needs, and we wish you all the best!

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