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Sunset Ford of Waterloo
Waterloo, IL
1,818 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,818 reviews
August 12, 2022
Got me in quickly, communicated throughout repair process about additional work that needed to be done. about additional work that needed to be done. More
by ANNSPEICHINGER
Verified CustomerEmployees Worked With
Helpful August 12, 2022
Everything was great. Lonnie Pope was excellent. She was very friendly and explained everything. Great Lonnie Pope was excellent. She was very friendly and explained everything. Great More
by Nancykorves
Employees Worked With
August 11, 2022
Lonnie gave exceptional service and helped me even after hours. The service was performed timely without incident. hours. The service was performed timely without incident. More
by MRFIXIT37
Employees Worked With
August 10, 2022
My wife’s car has a recall on it they said they didn’t have the parts and weren’t repairing unless you have a problem, on a 17 escape have the parts and weren’t repairing unless you have a problem, on a 17 escape More
by Johnmac1963
August 07, 2022
The service was great and fixed the problem. The service person was also very coutioud. The service person was also very coutioud. More
by Mark
Employees Worked With
August 05, 2022
Got me in and out, great service, very nice people. Will definitely be back again. Will definitely be back again. More
by leatherneck115
Employees Worked With
August 04, 2022
Wonderful. Kyle Brewer was very hepful and explained everything when my new explorer came in. I love my new car Kyle Brewer was very hepful and explained everything when my new explorer came in. I love my new car More
by sue
August 04, 2022
Lonnie the service manager is by far the best I have ever had to deal with had to deal with More
by Chris j
Employees Worked With
August 04, 2022
Good sales team and now a good service team to go along with sales . Way to go Lonnie ! with sales . Way to go Lonnie ! More
by DAVE_JEN705
Employees Worked With
Other Employees :
Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
