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Sunset Ford of Waterloo
Waterloo, IL
1,827 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,827 reviews
August 30, 2022
Joe Hill is by far the best salesman that I’ve dealt with. He is a no BS, straight forward kind of guy. He is beyond welcoming and friendly. I Would be more than happy to deal with him on my next pur with. He is a no BS, straight forward kind of guy. He is beyond welcoming and friendly. I Would be more than happy to deal with him on my next purchase, without a doubt! More
by ruengert
Employees Worked With
Helpful August 29, 2022
Successfully figured out the problem and fixed it quickly and efficiently. Everything went very smoothly. and efficiently. Everything went very smoothly. More
by MMUETH
Verified CustomerEmployees Worked With
August 26, 2022
Great job. No issues. Everything was conducted professionally and as expected. Thank you very much. No issues. Everything was conducted professionally and as expected. Thank you very much. More
by Ford Customer.
Employees Worked With
August 25, 2022
They were very thorough in checking everything. Tires oil and everything else that was needed Tires oil and everything else that was needed More
by msteffenauer40
Employees Worked With
August 25, 2022
Great service, and Lonnie the manger was fantastic as usual. Truck was done at a reasonable time usual. Truck was done at a reasonable time More
by Chris j
Employees Worked With
August 25, 2022
Friendly and knowledgeable customer service. Quick and easy drop off and pick up. I will definitely use them for service again. Quick and easy drop off and pick up. I will definitely use them for service again. More
by altes5
Employees Worked With
August 24, 2022
Very upfront on expected wait time. Also found and repaired a few other issues that I wasn’t aware of. Appreciate efforts in working through issues of using Element fleet card! Also found and repaired a few other issues that I wasn’t aware of. Appreciate efforts in working through issues of using Element fleet card! More
by nick.kessler
Employees Worked With
August 24, 2022
Horrible dealership all the way up through management. I had my car towed to them to assess my radio. I was charged $175 for them to tell me that basically nothing was electrically wrong with my car. My e I had my car towed to them to assess my radio. I was charged $175 for them to tell me that basically nothing was electrically wrong with my car. My earring that were in the car came up missing and no one would call me back about them or review camera footage to see what happen to them. The staff were all disrespectful and never gave me a call back regarding this matter. I feel violated!!! THEY ALL WORK TOGETHER TO COVER UP FOR EACH OTHER. I BELIEVE THEY DIDNT CARE ABOUT ME BECAUSE OF THE COLOR OF MY SKIN. THEY PAINT A PICTURE OF YOU TO MAKE IT SEEM LIKE YOUR THE PROBLEM BUT I KNOW WHAT HAPPEN. If your reading this message please never take your car up here cause once they have your money that's it!!! Never deal with LONNIE, JEN HALL, STACY. The general manager hasn't reached out to me regarding this matter AT ALL. Just know car lots are starving for business so they will say and present themselves nice in front of you to get your business but as soon as a problem arises, it like pulling teeth to get some HELP. I will be reaching out to the BBB to try and assist me with this matter because I'm totally at lost in this matter and have cried my eyes out regarding this situation. NEVER EVER EVER GO TO THIS LOCATION!!!!! I wish I could give 0 stars!!!! More
by washingtonregina18
Employees Worked With
August 22, 2022
Alan Proctor , Kyle Brewer, and Lonnie Pope worked hard to get our car in fast and fixed. thank you. to get our car in fast and fixed. thank you. More
by Allen M.
August 21, 2022
Great service and very workable through these busy times. Very friendly and worked out all problems occurring. Very friendly and worked out all problems occurring. More
by Jeff
Employees Worked With
