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Sunset Ford of Waterloo
Waterloo, IL
1,810 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,810 reviews
July 28, 2022
service was great. would gladly go to them again. got me in within a week. would gladly go to them again. got me in within a week. More
by mathewcook87
Verified CustomerEmployees Worked With
Helpful July 28, 2022
Told me my battery was bad/dead. Went to autozone and they checked the battery twice, was green and no issues. Went to autozone and they checked the battery twice, was green and no issues. More
by SIEDLE7
Employees Worked With
July 28, 2022
I am on my 5th Ford vehicle from this dealer and only trust the Sunset Ford with all my maintenance needs trust the Sunset Ford with all my maintenance needs More
by kathy.McGillis
Employees Worked With
July 27, 2022
I found this beautiful truck online and came in on a Saturday to look it over, I instantly knew that it was the one I had to have. Joe Hill walked me through the hole process and was an amazing help I c Saturday to look it over, I instantly knew that it was the one I had to have. Joe Hill walked me through the hole process and was an amazing help I couldn't have asked for better service thank you and keep up the great work. More
by trippgeorge9
July 25, 2022
It was a wonderful buying experience. Kyle was great to work with and answered all of my questions. Perry got everything taken care of in finance and the whole process was smooth! A great Kyle was great to work with and answered all of my questions. Perry got everything taken care of in finance and the whole process was smooth! A great place to go for your next vehicle! Thank you! More
by stacyk
July 23, 2022
Bought my explorer there, when my son was there. Great people excellent customer service & service dept is so accommodating Great people excellent customer service & service dept is so accommodating More
by Yukon1
Employees Worked With
July 23, 2022
Service advisor was very pleasant and helpful. The service was completed in a timely manner. The service was completed in a timely manner. More
by PAULA18
Employees Worked With
July 22, 2022
Sunset Ford of Waterloo did a great job with my car buying experience. Everyone was very helpful and I look forward doing business with them in the future. buying experience. Everyone was very helpful and I look forward doing business with them in the future. More
by lg6682
Employees Worked With
July 21, 2022
I have the lifetime warranty on my 2015 f 150 . It has about 115000 miles on it . It started leaking oil and they found a few other things also and fixed them . The bill would have been about $3000 It has about 115000 miles on it . It started leaking oil and they found a few other things also and fixed them . The bill would have been about $3000 but the warranty covered the entire bill !! Very satisfied. More
by denny38778
Employees Worked With
