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Sunset Ford of Waterloo
Waterloo, IL
1,951 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,951 reviews
November 11, 2022
I highly recommend Joe Hill for all your Ford needs. I ordered a Ford Maverick and while on order, Joe kept me up-to-date on its arrival. He reviewed all options and made sure I got everything I wanted. I ordered a Ford Maverick and while on order, Joe kept me up-to-date on its arrival. He reviewed all options and made sure I got everything I wanted. He was easy to work with, straightforward, and explained everything. This is my second purchase with Joe and would recommend him to all my friends. More
by Gchorma
November 11, 2022
We have been looking a used car for my son for over 3 months and couldn't find anything that was reasonable priced. I found a great car for a good price at Sunset. Joe made the process of buying the ca months and couldn't find anything that was reasonable priced. I found a great car for a good price at Sunset. Joe made the process of buying the car extremely easy because of his organization. If you are looking for a car check Sunset first and ask for Joe for your salesman. More
by mjones2004
Employees Worked With
November 10, 2022
Hayden Baue is a stand up guy. One time my mom had a leak in her roof and he went and patched the whole thing. If I was going to buy a car I’d buy it from him. One time my mom had a leak in her roof and he went and patched the whole thing. If I was going to buy a car I’d buy it from him. More
by Joe
Employees Worked With
Haydon Baue
November 08, 2022
Was told we had to spend a lot of money to fix a blinker issue. Took a long time to fix. Then the key fob that was the big cost and time did not work. The vehicle is my daughters car who goes to school in S issue. Took a long time to fix. Then the key fob that was the big cost and time did not work. The vehicle is my daughters car who goes to school in Springfield,Mo. a dealership in Springfield fixed the issue (wonderfull place to do buisiness). We had to pay for this and have not been reimbursed from Sunset Ford’s mistake! More
by Shingleoaks
Verified CustomerNovember 07, 2022
Lonnie and Danielle are great. Love their communications.. They know their stuff always know what customers need. Love their communications.. They know their stuff always know what customers need. More
by MJMACIK
November 06, 2022
Sunset is a great place to shop and do business. They will take care of you in every department. They will take care of you in every department. More
by Lauerjeff5
Employees Worked With
Other Employees :
Perry Webb, Dustin Ruckhaber
November 05, 2022
Let me start by saying, “Finally! ! This baby was worth the wait!” Kyle Brewer was amazing throughout this entire process and I have him to blame for my Bronco obsession. Thank you for ! This baby was worth the wait!” Kyle Brewer was amazing throughout this entire process and I have him to blame for my Bronco obsession. Thank you for making this so easy! More
by JPayne06
November 05, 2022
I appreciated the quick and efficient service. The service desk personnel were friendly and helpful. The service desk personnel were friendly and helpful. More
by kurfman68
Employees Worked With
November 02, 2022
Very good experience. Excellent service department. Lonnie Pope is a true professional. They even arranged for my car to be detailed while I was in for warranty work. Excellent service department. Lonnie Pope is a true professional. They even arranged for my car to be detailed while I was in for warranty work. More
by PENNOC
Employees Worked With
October 31, 2022
Brought my 2019 Ford ranger in to figure out what was wrong with the heating and cooling system. Once Lonnie my service advisor Heard what the problem was she knew that it might require a few days and le wrong with the heating and cooling system. Once Lonnie my service advisor Heard what the problem was she knew that it might require a few days and let me know right away. Turns out my whole heater box had to be changed out and the service department worked with my warranty through Silver Rock to get the truck back to me in just 4 days. Great work! More
by timzspot
