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Sunset Ford of Waterloo
Waterloo, IL
1,951 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,951 reviews
October 30, 2022
My apt was at 1, was told I would probably get in earlier at 130 ish it was just going back and was told just back from lunch another 2 to 3 hour wait, left with no service, not coming back at 130 ish it was just going back and was told just back from lunch another 2 to 3 hour wait, left with no service, not coming back More
by STEFFB73
Verified Customer
October 28, 2022
Seemed like the service dept. was friendly. It was quick and easy to get in and out... was friendly. It was quick and easy to get in and out... More
by pdquirin
Employees Worked With
October 28, 2022
I am a single lady & have had some bad experiences shopping for a car. At Sunset Ford I felt comfortable & had a very nice salesman, Joe Hill. I liked how he kept in touch, explained the car features shopping for a car. At Sunset Ford I felt comfortable & had a very nice salesman, Joe Hill. I liked how he kept in touch, explained the car features & answered all my questions. I would certainly recommend them to my friends. More
by jbelva
October 21, 2022
Our salesman, Kyle Brewer was straight forward, honest, and knowledgeable regarding the Bronco. He also related his experience with Bronco Rodeo which was very helpful. We were very satisfied with our over and knowledgeable regarding the Bronco. He also related his experience with Bronco Rodeo which was very helpful. We were very satisfied with our overall experience with Sunset Ford. Between the Waterloo store and the St. Louis store we have purchased six vehicles from Sunset. You can say we are happy customers of Sunset Ford. More
by Sheryl
October 20, 2022
The service I had completed was completely in a timely matter and I had no issues. No complaints. matter and I had no issues. No complaints. More
by JONESRE1
Employees Worked With
October 19, 2022
Kyle and the Sunset Ford team have provided great customer service with both trucks I have purchased from them. I'll definitely be back. customer service with both trucks I have purchased from them. I'll definitely be back. More
by thomasboxley
October 17, 2022
Answered my questions within a reasonable time. Was in and out of service within a timely manner Was in and out of service within a timely manner More
by Vnordike
Employees Worked With
October 14, 2022
The service desk personnel were very kind and helpful. (can't remember their names...sorry) (can't remember their names...sorry) More
by goosex4
Employees Worked With
