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Sunset Ford of Waterloo
Waterloo, IL
1,967 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,967 reviews
November 15, 2022
Kyle and Haydon were great and helping me find the truck of my dreams! If I were gonna buy a vehicle I would buy from them! of my dreams! If I were gonna buy a vehicle I would buy from them! More
by Bauejoshua99
November 14, 2022
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by Mp
Verified CustomerEmployees Worked With
November 13, 2022
Quick professional and great customer service. I would go there again for service repair thanks again I would go there again for service repair thanks again More
by Washyscott
Employees Worked With
November 13, 2022
Their website was very helpful. I was able to use it to compare to other Ford dealerships. Sunset was able to provide the best deal. Joe was able to answer all my questions. I was able to use it to compare to other Ford dealerships. Sunset was able to provide the best deal. Joe was able to answer all my questions. More
by shubert741
November 13, 2022
Sunset took care of my concerns. Fast service for the works. I asked for quote on new battery and they had that ready when I checked out Fast service for the works. I asked for quote on new battery and they had that ready when I checked out More
by DCFICKE
Employees Worked With
Service: Dark haired tall young lady
November 12, 2022
Joe and Perry were very professional and respectful. They took time to answer all of our questions. Sunset Ford was great to work with! They took time to answer all of our questions. Sunset Ford was great to work with! More
by roesener
November 11, 2022
I highly recommend Joe Hill for all your Ford needs. I ordered a Ford Maverick and while on order, Joe kept me up-to-date on its arrival. He reviewed all options and made sure I got everything I wanted. I ordered a Ford Maverick and while on order, Joe kept me up-to-date on its arrival. He reviewed all options and made sure I got everything I wanted. He was easy to work with, straightforward, and explained everything. This is my second purchase with Joe and would recommend him to all my friends. More
by Gchorma
November 11, 2022
We have been looking a used car for my son for over 3 months and couldn't find anything that was reasonable priced. I found a great car for a good price at Sunset. Joe made the process of buying the ca months and couldn't find anything that was reasonable priced. I found a great car for a good price at Sunset. Joe made the process of buying the car extremely easy because of his organization. If you are looking for a car check Sunset first and ask for Joe for your salesman. More
by mjones2004
Employees Worked With
November 10, 2022
Hayden Baue is a stand up guy. One time my mom had a leak in her roof and he went and patched the whole thing. If I was going to buy a car I’d buy it from him. One time my mom had a leak in her roof and he went and patched the whole thing. If I was going to buy a car I’d buy it from him. More
by Joe
Employees Worked With
Haydon Baue
November 08, 2022
Was told we had to spend a lot of money to fix a blinker issue. Took a long time to fix. Then the key fob that was the big cost and time did not work. The vehicle is my daughters car who goes to school in S issue. Took a long time to fix. Then the key fob that was the big cost and time did not work. The vehicle is my daughters car who goes to school in Springfield,Mo. a dealership in Springfield fixed the issue (wonderfull place to do buisiness). We had to pay for this and have not been reimbursed from Sunset Ford’s mistake! More
by Shingleoaks
