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Sunset Ford of Waterloo
Waterloo, IL
1,967 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,967 reviews
November 07, 2022
Lonnie and Danielle are great. Love their communications.. They know their stuff always know what customers need. Love their communications.. They know their stuff always know what customers need. More
by MJMACIK
Verified Customer
November 06, 2022
Sunset is a great place to shop and do business. They will take care of you in every department. They will take care of you in every department. More
by Lauerjeff5
Employees Worked With
Other Employees :
Perry Webb, Dustin Ruckhaber
November 05, 2022
Let me start by saying, “Finally! ! This baby was worth the wait!” Kyle Brewer was amazing throughout this entire process and I have him to blame for my Bronco obsession. Thank you for ! This baby was worth the wait!” Kyle Brewer was amazing throughout this entire process and I have him to blame for my Bronco obsession. Thank you for making this so easy! More
by JPayne06
November 05, 2022
I appreciated the quick and efficient service. The service desk personnel were friendly and helpful. The service desk personnel were friendly and helpful. More
by kurfman68
Employees Worked With
November 02, 2022
Very good experience. Excellent service department. Lonnie Pope is a true professional. They even arranged for my car to be detailed while I was in for warranty work. Excellent service department. Lonnie Pope is a true professional. They even arranged for my car to be detailed while I was in for warranty work. More
by PENNOC
Employees Worked With
October 31, 2022
Brought my 2019 Ford ranger in to figure out what was wrong with the heating and cooling system. Once Lonnie my service advisor Heard what the problem was she knew that it might require a few days and le wrong with the heating and cooling system. Once Lonnie my service advisor Heard what the problem was she knew that it might require a few days and let me know right away. Turns out my whole heater box had to be changed out and the service department worked with my warranty through Silver Rock to get the truck back to me in just 4 days. Great work! More
by timzspot
October 30, 2022
My apt was at 1, was told I would probably get in earlier at 130 ish it was just going back and was told just back from lunch another 2 to 3 hour wait, left with no service, not coming back at 130 ish it was just going back and was told just back from lunch another 2 to 3 hour wait, left with no service, not coming back More
by STEFFB73
October 28, 2022
I am a single lady & have had some bad experiences shopping for a car. At Sunset Ford I felt comfortable & had a very nice salesman, Joe Hill. I liked how he kept in touch, explained the car features shopping for a car. At Sunset Ford I felt comfortable & had a very nice salesman, Joe Hill. I liked how he kept in touch, explained the car features & answered all my questions. I would certainly recommend them to my friends. More
by jbelva
