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Sunset Ford of Waterloo
Waterloo, IL
1,950 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,950 reviews
September 26, 2022
Great people and service. Get you in on your schedule and also when it’s a hurry Get you in on your schedule and also when it’s a hurry More
by douglasb63
Verified CustomerEmployees Worked With
September 25, 2022
Was very happy with the service lady and with the work that was done on my car that was done on my car More
by ROLAND_CHRIS
Employees Worked With
September 25, 2022
They were prompt , Courteous and efficient and gave a complete estimate of what they were going to be doing complete estimate of what they were going to be doing More
by Jusdan61
Employees Worked With
September 24, 2022
Lonnie at sunset was very nice and helpful and had a nice smile as she greeted us, smile as she greeted us, More
by Joyceleg
Employees Worked With
September 24, 2022
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken. pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken. More
by CHARNESS
Employees Worked With
Other Employees :
Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
September 22, 2022
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help with me with my vehicle whenever I needed it and help me where I needed help More
by GIBBS0
Employees Worked With
Other Employees :
Debbie Menard, Alan Proctor, Alex Suhre, Sydney Smith, Perry Webb, Dustin Ruckhaber
September 20, 2022
The dealership is fantastic but the best part is our go-to guy, Kyle! He treats us great and buys us beers and was there the mention of BBQ also? Just kidding! This is our second purchase with Kyle and go-to guy, Kyle! He treats us great and buys us beers and was there the mention of BBQ also? Just kidding! This is our second purchase with Kyle and Sunset! Highly recommended! Treated us awesome and we keep coming back! Thanks for fast service today! Love my new car my husband got me for my birthday! He rocks too! More
by Rich and Mel
September 18, 2022
The employees try of to serve the customer, but are hampered by other management issues. Supply chain issues remain the biggest challenge. hampered by other management issues. Supply chain issues remain the biggest challenge. More
by Lisa.woc
Employees Worked With
September 18, 2022
It was quick and easy and fast and even called me when it was done with no problem thanks was done with no problem thanks More
by John and Annette Washausen
Employees Worked With
September 16, 2022
I needed a new transmission, and had coverage through Liberty Shield. Lonnie was very helpful throughout the process and helping with the claim. Liberty Shield. Lonnie was very helpful throughout the process and helping with the claim. More
by gcarr
Employees Worked With
