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Sunset Ford of Waterloo
Waterloo, IL
1,950 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,950 reviews
September 16, 2022
Got me in and out quickly. Lonnie the service manager was very professional and helpful. Lonnie the service manager was very professional and helpful. More
by DONSTHOMPSON
Verified CustomerEmployees Worked With
September 14, 2022
Kyle was great to work with! We had a great experience with him and Sunset Ford. We had a great experience with him and Sunset Ford. More
by jimthebeau
Employees Worked With
September 14, 2022
As usual, Excellent and fast service. The service girl was great as was the technician The service girl was great as was the technician More
by MaryC
Employees Worked With
September 11, 2022
Had warranty work completed in a very timely fashion. The service department kept me informed at all times. Lonnie was very helpful The service department kept me informed at all times. Lonnie was very helpful More
by ryan.hunter
Employees Worked With
September 11, 2022
Has a big turnover of service department employees. Lonnie was very helpful with my vehicle needs. Do what it takes to keep her . Lonnie was very helpful with my vehicle needs. Do what it takes to keep her . More
by JLPLKP
Employees Worked With
September 09, 2022
Made appointment for a Monday and got their and they said it was for the following week. Then they couldn’t help me tell the following week. Not good it was for the following week. Then they couldn’t help me tell the following week. Not good More
by hhoward208
Employees Worked With
September 06, 2022
It was close to home, and I didn’t have to go far to get my car done.. my car done.. More
by GROSSE_156
Employees Worked With
September 05, 2022
In 2 attempts, they were unable to complete Service Action Number 21B10. Stated they would contact us after researching. No solution identified and no follow up concerning the difficulties Service w Action Number 21B10. Stated they would contact us after researching. No solution identified and no follow up concerning the difficulties Service writer does not appear to know much about service. I cannot recommend this dealership to service any vehicle More
by Jeff
Employees Worked With
