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Sunset Ford of Waterloo
Waterloo, IL
1,970 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,970 reviews
August 24, 2022
Very upfront on expected wait time. Also found and repaired a few other issues that I wasn’t aware of. Appreciate efforts in working through issues of using Element fleet card! Also found and repaired a few other issues that I wasn’t aware of. Appreciate efforts in working through issues of using Element fleet card! More
by nick.kessler
Verified CustomerEmployees Worked With
August 22, 2022
Alan Proctor , Kyle Brewer, and Lonnie Pope worked hard to get our car in fast and fixed. thank you. to get our car in fast and fixed. thank you. More
by Allen M.
August 21, 2022
Great service and very workable through these busy times. Very friendly and worked out all problems occurring. Very friendly and worked out all problems occurring. More
by Jeff
Employees Worked With
August 20, 2022
Great experience. Joe was very accommodating and so easy talk to. Perry was also easy to talk to. Both made my purchase painless. Joe was very accommodating and so easy talk to. Perry was also easy to talk to. Both made my purchase painless. More
by jkrebel
Employees Worked With
August 18, 2022
Everyone has been very helpful every time that I have been there, from sales to service. been there, from sales to service. More
by don.shrum
Employees Worked With
August 18, 2022
Easy appointment scheduled for service Service department was on time courteous car was done in a timely manner that price discuss was on time courteous car was done in a timely manner that price discuss More
by pauldee1966
Employees Worked With
Other Employees :
Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
August 16, 2022
When I called Joe was very nice. When we got there for a test drive they had the truck ready for us to drive and met us in the parking lot. Very happy with my purchase. 10/10 When we got there for a test drive they had the truck ready for us to drive and met us in the parking lot. Very happy with my purchase. 10/10 More
by soestman
August 15, 2022
I stopped in to briefly look at this truck on Monday, test drove it Wednesday, and brought it home Friday!! Kyle was amazing to work with and I highly recommend him! Thank you Kyle for making this happen test drove it Wednesday, and brought it home Friday!! Kyle was amazing to work with and I highly recommend him! Thank you Kyle for making this happen! I’m so excited! More
by lmorris2014
August 14, 2022
Quick and easy. The business gives backs to the community and gives great prices on their vehicles. Joe Hill was very helpful and made sure I was getting what I want The business gives backs to the community and gives great prices on their vehicles. Joe Hill was very helpful and made sure I was getting what I wanted. Perry Webb was also very helpful and wasn't pushy when it came to the financing side. More
by Logan Cowell
